Ahmana Ahmed

Dynamic pharmacy manager bridging the gap between healthcare excellence and sharp business operations. A determined leader with deep knowledge of pharmacy compliance and patient care, driving store success. Expert at transforming chaotic workflows, motivating teams, and turning strict regulatory standards into seamless daily habits ; By uniting clinical staff and retail teams behind shared goals, I consistently boost both safety and sales.

Pharmacy operations manager - Evercare Pharmacy

(2021-11)

• Oversaw daily operations within a high-volume, 17,000-item community pharmacy, managing staff delegation and administrative workflows.
• Supervised and coordinated team members, actively identifying skill gaps to upskill underperforming staff, provide targeted coaching, and ensure a seamless, efficient workflow across dispensing functions.
• Handled queries from a diverse patient demographic with high professionalism and empathy, successfully adapting communication to overcome language barriers while maintaining strict confidentiality and compliance standards.
• Liaised directly with GP surgeries to resolve prescription discrepancies, manage urgent requests, and coordinate clinical amendments

Customer Account & Logistics Associate - Boohoo Group PLC

(2017-05 - 2021-12)

• Processed and verified financial transactions with high precision to prevent errors, mitigate fraud risks, and ensure secure payment handling.
• Investigated and resolved critical logistics issues including missing parcels, international returns, and faulty merchandise to maintain high customer satisfaction.
• Collaborated directly with global and domestic courier networks, such as Evri/Hermes, to track shipments and resolve transit delays across multiple foreign countries.
• Supervised daily office operations, coordinating administrative tasks, vendor communication, and supply management.
• Monitored office inventory and implemented cost-saving procurement methods, lowering supply expenses by 18%.
• Assisted in budget preparation, monthly reporting, and workflow documentation.

Digital Healthcare Service Associate - Direct 2 Chemist

(2015-09)

BA (Hons) - Psychology - University of Salford (2017-09 - 2020-06)

BTEC Extended Diploma - Applied Science (Medical) - Nelson & Colne College (2014-09 - 2016-06)

GCSEs - Sir John Thursby Community College (2009-09 - 2014-05)