Ahmed Fathey

Hospitality professional with over 10 years of progressive experience in Front Office Management, Guest Relations, and Tour Leadership across leading Red Sea and Sinai resorts. Proven track record in guest experience management, revenue and operations auditing, staff training, and team leadership. Hands-on experience leading tour groups and creating destination content for a travel agency.

Fluent in English, native Arabic speaker, currently developing German language skills. Seeking to bring strong leadership, multitasking, and guest-service expertise to a growth-oriented tourism or travel organization.

Front Office Manager - Onatti Beach Resort - Marsa Alam, Egypt

(2023-03 - 2024-06)

• Managed guest feedback, social media reviews, revenue tracking, and operations auditing.
• Showed strong initiative in problem-solving, staff training, and team leadership.
• Managed and motivated the Front Office team to deliver a high standard of guest service.
• Welcomed guests and fostered customer loyalty through a friendly, professional manner.

Front Desk Manager - Sonesta Beach Resort - Taba, Egypt

(2022-07 - 2023-02)

• Acted as Front Office Manager alongside the Reservations Manager, covering both the Dreams Beach and Dream Garden properties (one contract with Alpitour Italy, one international allotment contract) during management leave.
• Oversaw guest feedback, social media reviews, revenue, and operations auditing.
• Led staff training and team leadership initiatives across the Front Office department.
• Built guest loyalty through consistent, friendly, and professional service.

Guest Services Agent - Rixos Premium Seagate Hotel - Sharm El Sheikh, Egypt

(2021-07 - 2022-07)

• Provided front desk assistance and managed guest requests and reservations.
• Handled administrative tasks including payment processing, cash handling, and mail delivery.
• Welcomed guests on arrival and provided full assistance throughout their stay.
• Resolved conflicts and monitored check-ins and check-outs.
• Prepared stay confirmation letters, cancellations, and reservation amendments.

Tour Leader & Content Creator - Nature Travel Egypt (You Travel Red Sea) - Egypt

(2018-01 - 2018-09)

• Handled contracts, offers, allotments, stop-sales, and market analysis.

Front Office Supervisor - Golden Beach Resort - Ras Sudr, Red Sea, Egypt

(2016-08 - 2017-08)

• Responded to guest inquiries and resolved issues and complaints efficiently and professionally.
• Supported team members in handling guest requests and monitored lobby traffic to adjust staffing.
• Managed room reservations, rate quoting, and Front Desk computer systems.
• Completed bucket checks, room rate verification, and housekeeping reports.

Front Office Shift Leader - Elaria Beach Resort - Egypt

(2014-09 - 2016-08)

• Delivered a professional, guest-focused service from arrival through departure.
• Maintained effective communication across departments to ensure smooth service delivery.
• Supervised Front Desk employees, ensuring guests were served professionally and courteously.
• Maintained up-to-date knowledge of hotel and local services to support guest queries.

Reservation Manager - Helnan Nuweiba Hotel - Nuweiba, Egypt

(2008-08 - 2010-08)

• Supervised the reception and reservations operations, preparing weekly and monthly Front Office and Rooms Division reports.

Guest Services Agent - Sayadeen Village, Red Sea Riviera - Egypt

(2006-06 - 2008-08)

• Managed front desk operations including check-ins, check-outs, and room assignments for a high-volume hotel.
• Coordinated across departments to ensure seamless service delivery.
• Resolved guest issues promptly, increasing customer satisfaction through effective communication.

Bachelor's Degree - Pharmacy - Al-Azhar University, Cairo, Egypt