Nikita Mansharamani

American citizen with experience in luxury and upscale hotel environments, specialising in Front Office Operations, Guest Relations, VIP Guest Handling, Reservations, and Service Recovery. Proven ability to deliver exceptional guest experiences while maintaining operational excellence in fast-paced hospitality settings. Proficient in Opera Cloud, OMNI, and Adyen, with a strong understanding of luxury hospitality standards and guest expectations.

Guest Relations Associate - The Mandeville Hotel - London

(2025-06 - 2026)

Deliver personalized luxury service in a 142-room boutique hotel, ensuring memorable guest journeys from arrival through departure.

• Manage check-in/out, walk-in reservations, and stay extensions while maintaining exceptional service standards and guest satisfaction.
• Coordinate VIP arrivals/departures, ensuring preferences and special requests are fulfilled with excellence.
• Resolve guest requests and service recovery situations promptly, ensuring satisfaction and maintaining high hospitality standards.
• Process guest billing, payments, and account adjustments with accuracy, leveraging Adyen for reconciliation.
• Collaborate with internal teams to ensure seamless service delivery and support commercial objectives through guest-centric upselling.
• Recognized in over 35 five-star TripAdvisor reviews for exceptional hospitality and personalized service.

Night Front Office Associate - Marble Arch Hotel by Thistle - London

(2026-04)

Manage overnight operations of a 692-room flagship hotel, ensuring smooth transitions for arrivals and departures.

• Allocate VIP rooms based on guest preferences and operational needs while maintaining inventory balance.
• Utilize Opera Cloud and OMNI for efficient reservation management and guest service coordination.
• Produce detailed handovers to ensure seamless shift transitions and departmental communication.
• Resolve guest complaints through structured service recovery, ensuring guest satisfaction.
• Manage financial tasks including Paymaster accounts and reservations accurately.
• Generate and distribute essential daily operational reports, supporting overall hotel management.

Master of Science - Computing - University of Greenwich (2025-01 - 2026-01)

Bachelor of Science - Computer Science - Iowa State University (2020-01 - 2024-01)