Akeela Jahangir

I have vast amounts of experience in the customer service and sales industries. Working in these sectors has made me an organised, efficient and trustworthy individual. I am ambitious, determined and reliable with an eye for problem solving to help achieve success and reach goals. I bring a wealth of experience through skills and adaptability that support your vision and as such will make me an excellent employee for your organisation. I now seek my next challenge!

Relief Supervisor - Admiral Casino - Derby

(2024-04)

Whilst acting team leader, I am responsible for troubleshooting company machines and services demonstrating problem solving, critical thinking and organisation. Also accurately completing reports to be available for future reference ensuring effective communication. I utilized previously acquired skills including excellent customer service, stocktaking and completing training, whilst maintaining standards of the venue.

Furthermore, I refined both money handling and leadership skills, through delegating tasks and training staff.

Bartender/Server - Bunk Cocktail Bar

(2023-10 - 2024-07)

Sharpened my customer service skills, adhering to Think25 to ensure anyone under aged 18 was refused entry to the establishment. Seasonal menu changes meant good communication was highly impactful as well as being clean and organised.

Temporary Casual Assistant - DerbyLIVE

(2022-08 - 2025-01)

Worked busy periods for Derby City Council. Mainly focusing on customer service, sales & marketing and health & safety. This was done through helping set up and take down event spaces, selling/checking tickets, handling complaints, organising stock. Helped the tourism team, for 6 months, host international groups at the Council Building from businessmen to school groups. This included researching sites and companies to give relevant information to and public speaking.

Temporary trading assistant - Sainsburys - Derbion, Derby

(2023-11 - 2024-01)

I was trusted with checking dates for any fresh foods, discarding out of date or poor-quality items. I also helped replenish and reorganise stock.

Supervisor/Key Holder - Heavenly Desserts - Derbion, Derby

(2021-07 - 2023-11)

During my time at Heavenly Desserts, I have learnt multiple new and transferable skills for both FOH and BOH. I was entrusted with a set of keys to open and close the store as well as cashing up including banking. My responsibilities included (not limited to); organising and training staff, restocking and ordering items needed, deep cleaning all surfaces and equipment, dealing with customer complaints both in store, online and on the phone.

Team Leader/Trainer - North Shore UK - Sheffield

(2020-10 - 2021-02)

I was very lucky to achieve a place on this management training programme.

I learnt and embedded various skills including: communication regulation, sales and promotion. Learning the company values and working towards hitting KPI's consistently whilst using company databases. I also helped other members of the team reach their KPI's through support and training. The job included training in data protection asking for only relevant information, ensuring confidentiality and security for those involved. I successfully overcame barriers to develop my advanced listening skills and sales techniques.

Retail Sales Assistant - Primark - Parkgate, Rotherham (previously, Derby)

(2019-04 - 2019-12)

Re-hired by the company and recognised for my previous loyalty and customer driven work. I enjoyed the internal and external customer interactions while building rapport, quickly becoming a core member of the team. During this, I overturned returns of angry customers, both on the phone and in person, and recommended items to buy through empathy and listening to concerns.

I trained and supported newer employees while creating an open line of communication with my team to provide a safe and efficient work environment, especially during department moves. This included health and safety training which allowed us to protect customers and ourselves. Proficiency in company technology allowed me to stocktake, drive sales, maintain standards and organise departments and the stockroom in line with the company image and visual marketing.

I also completed the St John's Ambulance First Aid Course for the second time with the company.

Retail Sales Assistant - Primark - Derby

(2015-11 - 2018-09)

Warehouse Assistant - Marks and Spencer Distribution Centre - Castle Donnington

(2018-10 - 2019-01)

Whilst working at the warehouse I organised and packed online orders in different sized bags and boxes ready to be shipped. I ensured the contents were secure and labelled correctly using a secure network. As I grew in confidence, I was flexible to work where needed including safely using heavy machinery such as pallet jacks in accordance with HSE regulations.

Support Staff - JFTS Festivals and Events

(2018-08 - 2019-08)

I was lucky to have the opportunity to combine my love of music with the customer experience over a 2-year period. I supported this organisation promoting and selling luxury products. I completed security training and helped the festivals adhere to strict security protocols often working in difficult and confrontational circumstances.

GCSEs - Saint Benedict Catholic Voluntary Academy (2009-09 - 2015-06)

A-Level's - Joseph Wright Centre (2015-09 - 2017-05)

BTEC 90 Credit Diploma in Applied Science - Applied Science - Joseph Wright Centre (2015-09 - 2017-05)