SENIOR UNIFIED COMMUNICATION AND COLLLABORATION ENGINEER _ AVI-SPL INC. LONDON UK
November 2019 – December 2024
- A comprehensive, unified management solution for voice and video collaboration networks provides automated provisioning, simplified monitoring and troubleshooting, and long-term trending and analytics solutions.
- CUCM, CUCME, IM&PRESENCE deployment and integration.
CSS SENIOR OFFICER IT INFRASTRUCTURE & COMMUNICATION _ STOCKPORT METROPOLITANT BOROUGH COUNCIL MANCHESTER UK
December 2016 – October 2019
Responsibilities typically include Installation, Management and Monitoring the performance of critical systems and core-networks. Working as part of a team responsible for the support and design of Companywide Network Infrastructure.
- Monitor, Troubleshoot and Manage Mobile network equipment’s (ARUBA Wireless)
- Security: Cisco Firewall; R80.20 /R77.30IDS, IPS, ACL
- Networks including LAN switching, routing, intrusion prevention systems
- WAN technologies
- Cisco Unified Communications Manager (CUCM) and Endpoints
- Cisco Unity Connection (CUC) of endpoints
- Cisco Switches (2960, 3850, Nexus 5K, 7K)
- EIGRP, BGP, OSPF,
- Turning High Level Documentation (HLD) into Low Level Documentation (LLD)
- Keep service tickets up to date with good precise information in a timely manner to meet SLA's
NETWORK BUSINESS ANALYST – RESIDENTIAL MANAGEMENT GROUP UK Decembers 2015 – December 2016
- Troubleshooting, fixing, and monitoring LAN and WAN based networks.
- Using N2000 to monitor network, configuring and troubleshooting numerous vendors including Cisco and Juniper
- Hardware repair and installation of Printers, desktops, laptops, notebooks, PC`s and scanners.
- Network Printer installation and troubleshooting
- Wireless network installation and configuration
- Providing system support on various Hardware and Operating System platforms.
- Installing and configuring various Microsoft Operating Systems Windows, 2007and 2008 Server
- Installing and configuring various devices and peripherals on different Operating System platforms e.g. Printers, Modems, Scanners, etc
- Provision of end user support of Microsoft products on Microsoft Operating Systems
- Fault finding and troubleshooting on Hardware, Active Directory, Router configuration including firewall & Proxy, and antivirus updates
Rollout Engineer VSL IT/ RICOH Support UK, Middlesex, TW13 7HG
January 2013 - December 2015
- Resolving all Data communication network problem within the enterprise network for Banks, High Street retailers etc
- Provide first and second-line support for users and customers for the resolution of incidents and problems related to the network and telecommunication infrastructure.
- Fault finding and troubleshooting on Hardware, Active Directory, Router configuration including firewall & Proxy, and antivirus updates.
- Configuration and management of Switches and routers
- Prepare regular report on availability, latency, bandwidth and capacity.
- Do daily manual back-up for core devices.
- Using network management tools to identify performance issues and trends.
- Interpreting technical information, troubleshooting and fault diagnosis
- Meeting all agreed standards of delivery
LBM Intelligent Contact: System Support/ Inbound support (Contact Centre)
April 2008 – November 2012
- Windows Project Rollout- setting CISCO IP phone system
- CUCM configuration to support phone network topology, voice, and call conferencing.
- Logging user Information in Systems and ‘Call Manager’ administration
