Pejhman Ameli-Savehchi

I am a hard-working, responsible, enthusiastic individual who is easy to speak too, helpful and friendly. I enjoy working as part of a team but can also work well alone. I am a confident individual who has good communications skills on all levels. I am always determined to develop more skills. I am passionate about my tasks being achieved to a high standard and I can follow instructions efficiently.

IT 2nd Line Support Engineer - DHL - Bury Point Radcliffe Warehouse

(2025-01 - 2026-01)

My duties included

• Providing 2nd Line Support to troubleshoot Microsoft 365 and rectifying Active Directory user login details in Windows 11
• Resolving technical issues encountered by remotely and onsite users and utilizing protocols e.g. (DHCP, DNS, TCP/IP, UDP, SMTP

IT 1st Line Support - PROMAN - Cranswick Continental Food Pillsworth Bury

(2024-01 - 2025-01)

My duties included

• Providing 1st Line Support to troubleshoot and repair network errors
• Sending emails to managers and updates of IT related issues
• Using Excel database sheets for employee registers
• Maintaining the staff registers for employees on Excel

IT Technician - Barclays Bank - Knutsford Radbroke Hall

(2023-01 - 2024-01)

My duties were

• Troubleshooting computer network errors and rectifying the problems immediately
• Performing Laptop deployments for IT clients and bank staff
• Assembling computer systems and installing operating systems
• Updating/maintaining the asset register

IT Airport Engineer - ESP Global Services - Manchester Airport

(2022-01 - 2023-01)

My responsibilities were

• Cleaning check-in desk computers, monitors, towers, mouse's and keyboards
• Diagnosing faults and repairing bag-tag, boarding-card printers and passport scanners
• Remotely connecting to computers across the airport and rectifying network issues
• Replacing damaged computer equipment and retrieving new components
• Arranging IT paper stock lists and updating them on report before the end of the shift
• Performing server core room inspections of switch server racks

BSc Hons - Computer Networks & Security - Bolton University (2015-01 - 2020-01)

CCNA Certified - Bolton University (2015-01 - 2020-01)

I.T Level 3 BTEC - Manchester College (2013-01 - 2015-01)

Certificate in IT System Support – PC Maintenance Level 1 & 2 - City & Guilds (2014-01 - 2014-01)

BCS Level 1 Award in IT User Skills - BCS - The Chartered Institute for IT (2013-01 - 2013-01)

5 GCSEs - English, Mathematics, Geography, History and D&T - Woodhey High School, Ramsbottom (2003-01 - 2008-01)