Akheel Islam

A highly organised and adaptable professional with experience in administration, housing management, leadership and customer service. Skilled in providing confidential administrative support, managing competing priorities, coordinating appointments, maintaining accurate records, and communicating effectively with service users, colleagues and external stakeholders. Recognised for a proactive approach, attention to detail, excellent organisational skills and the ability to work calmly in fast-paced environments while maintaining professionalism and discretion.

Housing Management Assistant - Warwick District Council

(2022-03 - 2022-07)

Managed garage allocations, inspections, tenancy administration and notices. Maintained accurate records, coordinated appointments and inspections, supported diary management, liaised with tenants and stakeholders, processed payments, handled confidential information and ensured efficient administrative workflows.

• Possessing both formal and informal communication skills
• Ability to operate various types of software on a computer

Team leader - Anchor, Godiva Lodge Care Home

(2020-01 - 2021-10)

Supervised care staff, coordinated staff rotas and meetings, administered medication, maintained confidential records, completed assessments and documentation, liaised with families and healthcare professionals, and supported staff through supervision while ensuring high-quality service delivery. Ensuring that the equipment and daily needs of the residents are met by the caregivers, with a person-centred approach and attention to detail. Effectively communicating with family members and keeping them informed about changes in residents' health or other general matters.

• Strong management skills to ensure a high level of quality care is provided, with a focus on the resident
• Ability to work under pressure and address issues with the right attitude
• Excellent attention to detail
• Skilled in supervising carers and supporting them in carrying out their daily duties
• Capable of resolving problems professionally and effectively

Home Care Assistant - Anchor, Leofric Lodge Home Care

(2019-07 - 2020-01)

Assisting with personal care, including preparing food in the individual's flat and supporting day-to-day activities. Liaising with family members and healthcare professionals as needed, such as booking appointments with the chiropodist and district nurse. Attending to emergencies, administering medication, and accurately maintaining records. Engaging in meaningful conversations with individual customers.

Housekeeper - Anchor, Godiva Lodge Care Home

(2017-09 - 2019-07)

Ensuring the home upholds the highest standards of hospitality and cleanliness, creating a comfortable and safe environment. Committed to maintaining a welcoming space where residents feel at home and enjoy their living experience.

Care Assistant - Anchor, Godiva Lodge Care Home

(2012-05 - 2017-09)

• Provide person-centred care, assist with daily living activities, and prepare meals
• Build positive relationships with customers and their families
• Maintain accurate documentation and records with attention to detail
• Report any safeguarding concerns

Housing Officer - Coventry University

(2018-10 - 2019-06)

• Making sure to represent all students' issues related to housing
• Chairing monthly committee meetings for the ongoing Housing Community
• Leading the housing community and running campaigns that relate to student housing
• Attending the CUSU Council and all student conferences on behalf of the Housing Community

International Student Ambassador - Coventry University - China

(2018-04-02 - 2018-04-19)

• Presenting and representing Coventry University in China while adding value

BA - Business and Marketing - Coventry University (2017-09 - 2024-07)

Access to Business & GCSE - English - Henley College (2016-01 - 2017-01)

GCSE - Maths - City College Coventry (2011-01 - 2011-12)

GCSE - ICT - Sidney Stinger School (2003-01 - 2008-12)