Akhil Bhardwaz

Business Intelligence Analyst with an MSc in Business Analytics and 4+ years of experience across UK retail and retail banking. Skilled in SQL, Power BI, Python, Tableau, and advanced Excel for data cleaning, KPI reporting, dashboard development, forecasting, and ETL. Combines technical analytics capability with first-hand knowledge of the sales, availability, stock, service, and compliance processes that retail data describes, enabling accurate requirements gathering, credible root-cause analysis, and insight that business stakeholders act on.

Proven record of automating manual reporting, improving data quality and turning data into clear recommendations for operational and commercial teams.

Customer Associate Analyst (Retail Operations & Reporting) at Tesco PLC (2023-04 – Present)

• Built and maintained Power BI, SQL and Python reporting on sales, product availability, customer service and compliance, giving store and regional teams data to prioritise actions.
• Analysed on-shelf availability, stock-file accuracy and date-code data to reduce waste and shrinkage and close the gap between system stock and physical stock.
• Validated pricing, promotions and planogram compliance across ambient, fresh and seasonal ranges, protecting data accuracy and availability during peak trading.
• Identified recurring issues in complaints, refunds, returns, Clubcard and click-and-collect queries at the Customer Service Desk and recommended fixes to improve customer satisfaction.

Customer Service Manager at Axis Bank Ltd (2019-09 – 2021-04)

Banking Analytics, CRM, Compliance Reporting

• Automated service performance and pipeline reporting using Excel and SQL, improving forecasting efficiency by 30% and removing manual data consolidation.
• Segmented customers with CRM analytics to target cross-sell and upsell opportunities, contributing to a 15% increase in quarterly revenue.
• Led digital banking adoption initiatives that raised self-service usage among retail customers by 20% and reduced branch service load.
• Strengthened AML/KYC compliance through structured reporting and process automation, keeping the branch consistently audit-ready.

MSc in Business Analytics – University of the West of London, UK (2022-02 – 2023-06)

B.Tech in Computer Science Engineering – DIT University, Dehradun, India (2014-08 – 2018-05)

MSc Dissertation in Financial Analytics & Forecasting (2023-02 – 2023-05)