Akila Selemani

Highly motivated and adaptable individual with a proven track record in customer service and a strong interest in pursuing an upskill lead role. Possessing excellent problem-solving, communication, and teamwork skills, along with a keen eagerness to learn and contribute to a technical, creative environment. Dedicated to continuous professional development and eager to leverage existing abilities while acquiring new technical expertise.

Customer Assistant at Lidl UK (2024-09 – Present)

• Provided exceptional customer service, addressing inquiries, and ensuring a positive shopping experience.
• Managed cash transactions with accuracy and efficiency, handling financial responsibilities.
• Maintained organised displays to ensure product availability and visual appeal.
• Collaborated with team members to maintain a clean and safe store environment.

Catering Staff at Agency Catering, Airshow (2025-01 – 2026-12)

Delivered outstanding customer service in a catering role at a major airshow, representing Live force. Focused on providing a positive and efficient experience for event attendees, handling food and beverage service with a friendly and professional demeanour. Excelled in a high-pressure setting, ensuring customer satisfaction.

Crew Member at McDonald's (2023-04 – 2024-09)

• Resolved customer complaints effectively, demonstrating strong problem-solving skills.
• Operated and maintained equipment, gaining practical understanding of technical systems.
• Managed cash and financial transactions with accuracy and responsibility.
• Collaborated within a team to meet operational goals, enhancing teamwork abilities.

Security Officer at Security (2023-09 – 2025-12)

• Proficient in implementing and enforcing security protocols at football events.
• Experienced in crowd management, risk assessment, and emergency response.
• Skilled in using surveillance technology and communication devices to maintain safety and order.

GCSE – The Dorcan Academy (2017-09 – 2022-07)

Diploma in Digital Esports – New College Swindon (2022-09 – 2024-10)

Diploma in Hair and Beauty – New College Swindon (2022-09 – 2024-10)