Akila Springer

• Recruiting, Training and Motivating Staff
• Keeping Up to Date with licensing legislation and taking legal responsibility of the premises.
• Ensuring all Alcoholic beverages are kept in good condition.
• Enforcing Health and Safety and Maintaining the premises
• Managing Kitchen Staff
• Preparing Food to High Standards
• Stock Control – ordering of stock both wet and dry.
• Customer Service
• SIA Badge Holder
• Key Holder
• Emergency First Aider
• Food and Hygiene Certificate Level 2
• NVQ in Management and Team Leader Levels 2 & 3

2004- 2007 HMCS Birmingham Magistrates Court Administrative Assistant

• Organising Files for trials
• Collating information for Trials
• Answering urgent faxes and all other correspondence
• Dealing with internal and external calls
• Management of court diaries
• Daily office duties adhered to
• Booking of interpreters for hearings
• Word processing of correspondence etc.
• Securing Charge sheets and other court documentation to court files
• Dealing with the distribution of 1st Class, 2nd class and DX Post

2003 - 2004 AWG Facilities Ltd Call Centre Operative Birmingham

• Dealing with Tenant Enquiries
• Answering 30 –100 calls per day
• Liaising with our House Managers, housing offices and Service Companies regarding repairs
• Dealing with Customer complaints Regarding repairs. Excellent customer service skills
• Worked to very strict deadlines.
• Always ensured that Health and Safety procedures were in place.
• General Office Duties

July 2003 – October 2003 HMRC Magistrates Court Birmingham

• Temp Staff Full Time Administrative Assistant
• Word Processing of Letters, etc
• Dealing with internal and external calls
• Collection of statistic
• Management of Court Diaries
• Daily office duties
• Booking interpreters for cases
• Filing

2002 – July 2003 The Merchant Stores Birmingham

• Full Time Trainee Manager
• Responsible for every day running of the bar.
• Dealt With Refunds and complaints.
• Selling of high-quality food and beverages to customers
• In House Training Completed
• Bookkeeping of Accounts

November 2001 – April 2002 the Newt and Cucumber

• Full Time Trainee Supervisor
• Dealt With Refunds and complaints.
• Supervising of Staff 5 -15
• Responsible for every day running of the bar
• Selling of high-quality food and beverages to customers
• In House Training Completed
• Customer Services

May 2001 – November 2001 The Merchant Stores Birmingham City Centre

• Part time waitress/Bar Staff
• Dealt with refunds and complaints
• Selling Non/alcoholic Beverages Hot and Cold
• Customer Services
• In-House Training completed.

August 1998 – May 2001 Britannic Warehouse (Wholesale Cash and Carry)

• Customer Service Assistant/Cashier
• Stock Taking
• Stock rotation
• Making sure displays were up to date Putting away deliveries and checking invoices.

2009 – 2014 University of Wolverhampton BA Honors

LLb Law Honors Degree Pass

2008 – 2009 Matthew Boulton College

BTEC National in Applied Law Merit

BTEC National in Business Pass

ILM Certificate in Team Leading Pass

1997 – 2001 Sutton Coldfield College

NVQ Business Administration level 2 Full Award

NVQ Business Administration level 3 Full Award

Ilex Legal Secretaries Diploma Pass

Ilex Vocational Legal Studies Merit

Integrated Business Technology 2 Pass

RSA Text Processing Stage 1, 2, 3 Pass, Pass, Pass

RSA Word Processing Stage 1, 2, 3 Pass, Pass, Pass

RSA audio Typewriting Stage 1, 3 Distinction, Pass

RSA Typewriting Stage 1 Distinction

Document Presentation Stage 3 Pass

Mail merge Stage 2 Pass

Clait Stage 1

1992 – 1997 Holy Trinity R C. School - Birmingham

I was educated to a very high standard and studied up to GCSE Standard and gained excellent qualifications in 9 subjects