Sarah A Packwood

I am a dedicated employee and being a people person, I can communicate with people on all levels. I have received excellent feedback from my temporary assignments and references are available on request. In my spare time I volunteer as unit manager with St John Ambulance Service offering support to my volunteers and when out on an event I am trained as an advanced first aider and able to offer first aid to the injured.

Duty Officer - Bromsgrove District Council

(2019-05)

Working for the district council, I take individuals queries over the phone, email and by letter. Assisting where possible to as first point of contact to resolve issues such as nuisance neighbours, licencing queries, pest concerns, lost or found dogs at first point of contact.

• Take incoming calls, resolving issues and where appropriate handing over to specialist persons.
• Answering emails regarding planning enquiries, licensing questions, nuisance complaints, lost dogs.
• General administrative tasks are undertaken.

Customer Services Administrator - Clearaway Recycling & Waste Mangagement

(2018-02 - 2019-04)

Working for this waste disposal company, customer service and attention to detail is paramount to keep things running smoothly. My main duties include but are not limited to:

• Setting up new accounts on the bespoke system
• Managing spreadsheets for heavy or contaminated bins.
• Dealing with customer enquiries
• Debriefing drivers, printing off their paperwork
• General office tasks

Logistics Clerk - Jark Recruitment Agency, Worcester

(2017-09 - 2018-01)

Working for a world-renowned logistics company, attention to detail is of the utmost importance. My main duties included:

• Tracking deliveries through bespoke software.
• Debrief drivers when they return from their runs
• Booking deliveries via telephone with individual clients.
• Driver's delivery routes were planned and printed out.
• Drivers Tacos would be downloaded daily and memory cards monthly to analyse the drive data and any infringements would be reported.
• Excel spreadsheets were updated on a daily basis.
• All general office duties would be completed.
• Daily KPI's

Care and Support Worker - Caremark Homecare, Bewdley

(2015-03 - 2017-09)

Working with over 75 Caremark offices through the UK, we have an established and respected presence in many local communities. We work closely with the support organisations within those communities, to ensure that we provide the home care services that local residents are most in need of. My main duties include:

• Assisting clients in and out of bed
• Administering medication
• Cooking meals, and light domestic work
• Assisting with client's personal care
• Promoting independence

Recipe Technician - Kerry Ingredients & Flavours, Tenbury Wells

(2011-10 - 2014-08)

Working for a multi international food manufacturers where attention to detail is essential. My main duties include:

• The setting up and maintenance of recipes on Promix – software to manage production of recipes.
• Emailing notifications of the above completion on Lotus notes.
• Data entry on excel spreadsheets and Microsoft word.

Audio Typist/PA - Brookstreet Employment Agency, Worcester

(2010-12 - 2011-08)

Working with a demanding Chairman of a Malvern college I was expected to deliver work to a high standard within tight deadlines. My main duties included:

• Switchboard cover and meeting and greeting clients.
• Replying to messages and emails accordingly.
• Audio typing and formatting documents ready to send to clients and courts.
• Diary management and general office work.

Admin Clerk - First Personnel Employment Agency, Worcester

(2010-02 - 2010-10)

Working for a logistics company in a fast pace environment, where attention to detail was paramount. My main duties included:

• Being the first point of contact for any customer queries.
• Tracking deliveries through bespoke software.
• Booking deliveries via telephone with individual clients.
• Incorrect deliveries would be reconciled through communicating with internal departments.
• Driver's delivery routes were planned and printed out.
• Drivers Tacos would be downloaded daily and memory cards monthly to analyse the drive data and any infringements would be reported.
• Excel spreadsheets were updated on a daily basis.
• All general office duties would be completed.

Logistics Administrator - Tiger Turf (UK) Ltd, Hartlbury

(2009-07 - 2010-02)

This is an international, artificial grass manufacturer. Working in a team of 5 my main duties included:

• Handling all customer queries and complaints.
• Diary management of the Logistics Manager.
• All deliveries would be booked in and out according to availble slots.
• Data inputting onto Excel spreadsheets and bespoke software.
• Office supplies would be ordered.
• Negotiating the best price for transport of goods from a list of companies provided.
• Communicating with the warehouse to complete stock take.

Catering and Customer Service roles - Various

(1998 - 2009)

Std 8 or GCSE equivalent - Steelcrest High School, Middelburg, South Africa (1995 - 1998)