Aksa Iqbal

A self-motivated individual with over 10 years of excellent customer service and professional communication skills, gained across various administrative roles. Enthusiastic and confident, adept at managing challenging tasks, with fluency in four languages. Holds a Level 2 qualification in Business and Administration. Seeking a role in administration that offers opportunities for growth and the ability to leverage skills to make a lasting impact within the organisation.

Finance Administrator - HM Revenue & Customs - Reading

(2021-07 - 2021-12)

• Conducted self-checking and carried out tasks under general supervision via Teams and training.
• Managed inbox, ensuring timely actioning of emails and correspondence.
• Assisted with tax returns and handled customer service-related queries.
• Administered Office 365 and company systems, maintaining accurate and up-to-date records.
• Reviewed and followed company guidelines, ensuring adherence to administrative procedures.
• Led manager data checks and provided floor walking training for systems and emails.
• Prepared files to be sent to court for tax fines, ensuring compliance with legal procedures.
• Managed work assignments, records, and contributed to team meetings focused on performance and productivity.
• Delivered exceptional customer service skills, both verbally and in writing.

Receptionist/Administrator - HM Prison & Probation Service - Reading

(2017-03 - 2020-02)

• Answered phone calls, managed emails, and handled room bookings while maintaining accurate records.
• Prepared induction packs for service users, ensuring clarity and compliance.
• Performed reception and administrative duties in a fast-paced environment.
• Monitored building security by locking the premises and overseeing security cameras at the end of each shift.
• Kept abreast of health and safety procedures through ongoing training.
• Managed customer complaints effectively, ensuring resolution and satisfaction.
• Oversaw group-based interventions to help service users reintegrate into society.
• Interpreted for officers and probation support officers during case-related inquiries and personal discussions.

Receptionist and Administrator - Bupa Private Hospital - Reading

(2016-11 - 2017-01)

• Managed reception duties, including answering queries, scheduling appointments, and handling patient records.
• Coordinated administrative tasks, ensuring a smooth operation within the hospital.

Senior Operations Administrator - SMS Environmental Ltd - Theale

(2016-07 - 2016-11)

• Served as the first point of contact for customers, tracking job applications and opportunities.
• Created detailed spreadsheets for engineers using the SMS system, providing timely work opportunities.
• Sent email invitations and recorded data on engineer appointments, ensuring accuracy and clear communication.
• Addressed customer queries and complaints related to engineer schedules and work assignments.
• Collaborated with recruitment agencies (Reed, CV Library, Manpower, Gravity Personnel) to source suitable engineers for assignments.

Data Researcher - Livingstone Technologies - Reading

(2016-03 - 2016-06)

• Processed and entered confidential data into bespoke spreadsheets.
• Utilised SAP systems and Office 365 for data management and reporting.
• Ensured compliance with data protection laws while managing sensitive information.

Telemarketing Consultant - Self-employed

(2015-12 - 2016-04)

• Conducted outbound calls to meet customer expectations and address electricity billing queries.
• Scheduled leads, provided survey information, and consistently met KPI targets.
• Maintained professionalism when handling difficult customers, ensuring satisfaction and resolution.

Customer Services/Cashier - Wilkinsons Retail - Reading

(2013-04 - 2015-11)

• Managed cashier duties, greeted customers, and performed stock management tasks.
• Handled returns and complaints, following company procedures to resolve issues.
• Assisted customers with special needs and provided support at tills.
• Facilitated lottery ticket sales and payouts, ensuring accuracy and compliance.

Directorate of Planning Support Technician - Reading Borough Council - Reading

(2014-09 - 2015-07)

• Registered planning applications and managed cheques online.
• Coordinated the display of site notices and communicated effectively with clients in Urdu, Punjabi, and English.
• Provided customer service via phone and email, ensuring accurate updates to client accounts and data protection compliance.

Call Centre Telemarketing Adviser - Quantum Marketing Services - Reading

(2012-01 - 2012-03)

• Conducted telephone surveys for leading UK companies, meeting sales targets.
• Promoted sales and services while building rapport with customers.
• Participated in group training sessions and consistently achieved performance targets.

Various positions - Multiple employers

(2021-01 - 2025-12)

Career Break - Spent some time out of work due to health issues and now looking to get back to building a career.

Level 3 Private Education - Business Management, IT, Customer Service, and Life Skills - University of Stone Bridge

Bridal Expert Level 4 - Makeup, beauty, and hair - Riz Khan Academy (2016-03)

Apprenticeship Level 2 - Business and Administration - Chiltern Training College (2015-01)

Diploma - Travel and Tourism - Bracknell and Wokingham College (2014-01)

GCSEs - English, Maths, Science, and additional subjects - Reading Girls' School (2010-12)