IT Consultant at Brilliant Hotel Group (2026-03 – Present)
Deliver comprehensive IT consultancy services, analysing existing systems and recommending scalable technology solutions to improve operational efficiency and business performance.
- Evaluate and optimize IT infrastructure, software systems, and workflows, ensuring alignment with organizational goals and industry best practices.
- Provide ongoing technical support and troubleshooting, resolving complex system, network, and user-related issues to maintain service continuity.
- Collaborate with cross-functional stakeholders to gather requirements and implement technology-driven improvements that enhance productivity and service delivery.
- Support data management processes, including data handling, reporting integration, and system-level data validation to ensure accuracy and reliability.
- Maintain detailed technical documentation and ensure compliance with data protection, security standards, and IT governance frameworks.
Data Analyst at Novabyte Solutions (2023-02 – Present)
Perform end-to-end data analysis processes, including data extraction, transformation, and validation using SQL and Python to support business insights.
- Design and develop interactive dashboards and reports using Power BI and Tableau to enable real-time performance tracking and decision-making.
- Conduct trend analysis, pattern recognition, and data modelling to identify key business opportunities and performance gaps.
- Ensure high levels of data quality, consistency, and integrity by implementing validation checks and structured data workflows.
- Work closely with business stakeholders to translate requirements into data-driven solutions and actionable insights.
- Automate recurring reporting processes, significantly improving efficiency, accuracy, and turnaround time for data delivery.
Junior Data Analyst at Unified Microsystems (2021-11 – 2023-01)
Analysed large datasets using SQL and Python, identifying trends, anomalies, and insights to support business and technical decision-making.
- Developed and maintained Power BI dashboards and reports, improving visibility of KPIs and operational performance.
- Conducted data cleaning, transformation, and integration from multiple sources to ensure accuracy and consistency.
- Supported project teams by maintaining documentation, tracking progress, and assisting in reporting and coordination activities.
- Collaborated with technical teams to resolve data-related and system issues, improving overall data reliability and service delivery.
- Ensured compliance with data governance standards and information management policies, maintaining high-quality datasets.
IT Support Analyst at Gets Infotech (2018-09 – 2021-10)
Provided end-to-end IT support services, ensuring system uptime, reliability, and efficient resolution of technical issues.
- Managed user access, system configurations, and network troubleshooting, maintaining secure and efficient IT environments.
- Ensured data security, backup processes, and system integrity, supporting operational continuity in critical environments.
- Diagnosed and resolved hardware and software issues, improving user experience and operational efficiency.
- Supported onboarding processes by configuring systems and providing technical guidance to new users.
- Maintained system documentation and conducted IT audits, contributing to improved processes and system performance.
