Akshay Gadia

B2B SaaS Product Manager with 5+ years of experience spanning agile SaaS delivery, enterprise implementation, and stakeholder management. Owns full backlog lifecycle — from discovery and user story writing through sprint delivery and release — working cross-functionally with Engineering, QA, and UX. Experienced in scaling platform capabilities, optimising customer journeys, and aligning engineering execution with business outcomes. UK-educated (MSc Project Management) with PSM I certification.

Product Manager / Product Owner at Acviss Technologies (2024-10 – Present)

• Owned product roadmap and backlog across 5 SaaS based products, prioritising by ROI and stakeholder value to keep sprint goals aligned with business outcomes.
• Wrote all user stories and acceptance criteria, reducing production escalations by ~20% by enforcing a stricter Definition of Done before each sprint.
• Facilitated all sprint ceremonies — planning, reviews, and retrospectives — and introduced velocity tracking, contributing to a ~50% improvement in engineering delivery cadence across backend, frontend, and mobile.
• Translated customer and stakeholder requirements into functional specs for Engineering and UX; reviewed and iterated on Figma wireframes pre-build, reducing late-stage design rework and accelerating release readiness.
• Led UAT cycles and client-facing feature validation sessions prior to release; presented new feature launches to cross-functional stakeholders including Sales, Engineering, and Marketing, driving internal alignment and accelerating adoption.

Service Operations Associate at Off To Work (2021-11 – 2024-06)

• Thrived in high-pressure, customer-facing environments in London while completing MSc studies; developed strong stakeholder communication, active listening, and problem-solving skills.
• Maintained composure and service quality during high-volume periods, demonstrating the resilience and adaptability valued in fast-moving product teams.

Team Lead – Technology Support & Operations at IBM / Kyndryl (2018-01 – 2021-10)

• Progressed from Technical Consultant to Team Lead in 3.5 years; managed L1/L2 operations for enterprise clients, maintaining 95%+ SLA compliance through structured process improvement and performance tracking.
• Developed SOPs and process documentation that reduced average ticket resolution time by 20%, demonstrating a structured, data-driven approach to continuous improvement.
• Acted as escalation owner for high-priority incidents and delivered monthly and weekly performance reports via ServiceNow.

MSc in Project Management – University of Westminster (2021 – 2022)

Bachelor of Engineering in Mechanical Engineering – Visvesvaraya Technological University (2011 – 2015)