Alan Cowling

I have been in Car Retail sales for many years, both contributing in Sales and supporting Management objectives. I focus on protecting margin, repeat business, customer retention and making good trade profit.

The Sales

Process I follow and have tailored over the years is the following: Meet and Greet, Qualification, Presentation, Part Exchange underwrite, Demonstration, Proposition, Gain agreement, Upsell applicable products as per the Customers requirements, Conclude Sale.

Sales Used Centre Controller - Hildenborough MOT Test Centre Ltd t/a Hildenborough Cars

(2021-04)

• Used stock Car Sales
• Forecourt Presentation
• Trade car underwrites
• Stock preparation
• MOT allocation
• Job card allocation based on MOT advisories
• Valet preparation
• Stock photography after the cars have been prepared for Retail
• Clearing stock before becoming over age
• Upselling Warranty to protect customers within the UK not local to our Workshop
• Upselling Warranty with Vehicles sold with known faults

Sales Executive, New and Used Sales - Hyundai - Royal Tunbridge Wells - Royal Tunbridge Wells

(2018-01 - 2021-02)

Related duties include

• Sales in both new and used vehicles
• A good understanding of quarterly campaigns and offers
• Effective PCP, HP and all finance tools
• Effective bolt-on selling linked to customer needs
• Accurate appraisals of part exchanges
• Ensuring job cards are raised and accurate
• Tailoring the sales process, focussing on customer's essential needs

Senior Sales Executive, New and Used Sales - Kia - Royal Tunbridge Wells - Royal Tunbridge Wells

(2014 - 2018)

• Sales in both new and used vehicles
• A good understanding of quarterly campaigns and offers
• Effective sales growth year on year of new and used cars
• Effective support of my Sales Manager, and a strong understanding of what is required as a joint working force
• Appreciation of the importance of finance renewals linked to existing campaigns
• Tailoring the sales process based on experience
• Effective display of forecourt and showroom stock based on current trends

Sales Executive - Porsche - Tonbridge - Tonbridge

(2013 - 2014)

• Intensive training on both current and historical models based on the Porsche Heritage
• Tailoring the sales process to Prestige vehicle sales
• Effective merchandising specifically with Used Stock
• Methodical underwriting of part exchanges
• Tailoring merchandise as a gift to each individual customer

Sales Executive - Westerham

(2008 - 2013)

Duties included

• target related sales in both new and used vehicles
• Understanding of quarterly campaigns and offers
• Continuous PCP and HP finance renewals linked to existing campaigns
• Effective bolt on selling linked to customer's needs
• Showroom upkeep and forecourt maintenance
• Effective identification of good retail stock

Sales Executive - Motor line Volkswagen - Royal Tunbridge Wells - Royal Tunbridge Wells

(2004 - 2008)

• Constant in-house training and performance evaluations
• In the first three years I was sent on intensive training to Milton Keynes Learning Centre
• As I was new to selling cars my main focus was on the Volkswagen approved selling process

Glenwood High School (1991 - 1997)