Alan Haigh

I am a highly motivated and organised individual with over 12 years experience as a Production Associate. I have a proven track record in a fast-paced manufacturing environment, maintaining exceptional attention to detail whilst meeting strict time and quality targets. I also have experience in Quality Control and Warranty Claims analysis.

I am eager to continuously learn, develop new skills and advance my career. I have excellent customer service and organisational skills developed through previous roles as a Team Lead for the National Trust and as a Social Club manager. Combining strong technical manufacturing expertise with leadership and customer-focused experience, I am a valuable asset to any organisation.

Production Associate at Jaguar Land Rover (2014-01 – Present)

• High specification assembly of mechanical, electrical and structural components in accordance to strict time cycles and quality
• Conducting in-line quality analysis to identifying defects and damage, carrying out rectification or escalating issues in line with standard operating as procedures.
• Training and up-skilling production associates to ensure all work meets company quality and safety standards.
• Collating and analysing warranty to identify root causes to eliminate recurring faults and improve customer satisfaction.
• Preforming structured root cause analysis and producing clear, actionable reports for engineering and management teams.
• Communicating effectively across all levels, from shop floor to management, to resolve issues and maintain production flow.

Team Lead at National Trust (2011-01 – 2014-12)

• Led, motivated and managed a team of associates; accountable for shift planning, performance reviews and daily operational briefings to ensure KPI targets were achieved.
• Conducted systematic call monitoring and quality audits to ensure full compliance with organisational standards and deliver a consistent, high-quality member experience.
• Trained, coached and mentored new and existing staff, driving continuous improvement to enhance capability and reduce operational errors.
• Responsible for accurate data entry, analysis of team KPIs and production of clear performance reports for senior management.

Manager at Our Lady Queen of Martyrs Liverpool (2008-01 – 2011-12)

• Led, motivated and managed a diverse team of 15 employees, taking full responsibility for day-to-day operations, shift planning, workload allocation and daily briefings to ensure adequate staffing levels.
• Full day-to-day management of business operations, ensuring smooth and efficient service delivery
• Accountable for all financial and administrative duties, including, bookkeeping, banking, payroll, stock auditing, procurement and event planning

Bar Staff at Our Lady Queen of Martyrs Liverpool (2000-01 – 2008-12)

• Provided exceptional hospitality and customer service
• Managed high-volume bar service efficiently during peak hours
• Handled daily cash and card transactions

GCSEs in English, Mathematics and ICT

A-Levels in ICT and Art

Experience in 3D design (CAD/Fusion)