Alana Dilworth

Friendly and approachable customer service professional with experience across retail, hospitality, performing arts and education. Skilled in communication, teamwork and creating positive customer experiences in fast-paced environments. Recently achieved Qualified Teacher Status alongside a First-Class Degree in Musical Theatre, demonstrating strong organisation, leadership and presentation skills.

Barista at W10 Coffee and Deli (2025-10 – 2026-05)

• Prepared and served high-quality hot and cold beverages in a fast-paced café environment.
• Delivered friendly and efficient customer service while handling busy service periods.
• Assisted with food preparation alongside front-of-house duties.
• Maintained cleanliness and food hygiene standards across the café.

Crew Member at Fat Face (2024-07 – 2025-12)

• Delivered excellent customer service in a busy retail environment, assisting customers with product selection and queries.
• Maintained high visual merchandising standards to ensure the shop floor remained organised and welcoming.
• Took on additional responsibilities, including training new staff, opening procedures and cashing up.
• Worked collaboratively with team members to provide a smooth and efficient shopping experience.

Trainee Teacher at Thornden School (2024-09 – 2025-07)

• Planned and delivered engaging lessons for students across a variety of age groups and abilities.
• Managed classroom behaviour independently while creating a positive and inclusive learning environment.
• Adapted teaching approaches to support different learning needs and encourage student participation.
• Assessed student progress using formative and summative assessment methods.
• Developed strong leadership and communication skills through managing multiple classes a week.

Bar Staff at Cleveland Bay (2022-06 – 2023-08)

• Provided bar and table service in a busy hospitality setting.
• Prepared drink orders efficiently while maintaining excellent customer service.
• Took food and drink orders accurately to ensure smooth service through shifts.
• Built positive relationships with customers and contributed to a welcoming atmosphere.

Sales Assistant at Laura Ashley (2019-07 – 2020-08)

• Assisted customers with homeware, clothing and accessory purchases.
• Processed transactions and handled customer enquiries.
• Supported visual merchandising and fitting room organisation.
• Contributed to sales through upselling and attentive customer service.

Waitress at The Otter (2017-07 – 2018-11)

• Worked closely with front and back of house teams to deliver efficient customer service.
• Took customer orders, served food, and ensured tables were maintained to a high standard.
• Supported kitchen operations during busy periods, including dishwashing and dessert preparation.

MA in Musical Theatre Performance – Associated Studios (2025)

PGCE with QTS in Drama – University of Brighton (2024-09 – 2025-07)

BA (Hons) in Musical Theatre – University of Portsmouth (2020 – 2024)

A-Level or equivalent in Psychology, Drama and Theatre Studies, Performing Arts – Peter Symonds College (2017-09 – 2019-07)

GCSE or equivalent in 10 GCSEs including maths, English and Triple Science – Thornden School (2012-09 – 2017-07)