Sharhan Jahankeer

Reliable customer service and hospitality professional with experience supporting passengers, guests and customers in busy airport, hotel, retail and restaurant environments. Confident welcoming customers, managing queues, completing practical tasks, maintaining presentable areas and following procedures. Polite, punctual, cooperative and committed to providing helpful service.

Hygiene Operative - Mitie Group plc - Terminal 5, Heathrow Airport

(2025-10 - 2026-01)

Maintained high standards of cleanliness and hygiene across designated airport areas in line with operational and service requirements.

• Used cleaning products and equipment safely, following health and safety procedures and site instructions.
• Worked cooperatively with colleagues to provide a clean and safe environment for passengers and airport staff.

Restaurant Host - The Curator - Terminal 3, Heathrow Airport

(2022-10 - 2022-11)

Welcomed customers, managed queues and helped create a positive first impression during busy service periods.

• Allocated tables and communicated with restaurant colleagues to support an organised flow of customers.
• Kept customer-facing areas clean and presentable and assisted colleagues with practical tasks when required.

Sales Assistant - Excess Baggage Company - Heathrow Airport

(2022-06 - 2022-09)

Helped passengers select luggage products and baggage-wrapping services suited to their travel needs.

• Explained available services clearly, handled customer enquiries and contributed to sales activity.

Back Office Receptionist - Ramada Hotel - Hounslow

(2021-09 - 2021-09)

Supported guest check-in and check-out processes and responded politely to guest requests.

Sales Assistant - W.H. Smith - Terminal 2, Heathrow Airport

(2019-06 - 2019-11)

Served customers and processed purchases using an EPOS till system.

Business Administration and Digital Skills - Worldwide Education (2023-09 - 2023-09)

Functional English Level 1

• Mathematics Entry Level 3 - Burleigh College (2021-06 - 2021-09)

Level 2 Certificate in Business Administration - Burleigh College (2020-06 - 2020-09)

Functional Skills in English and Mathematics

• BTEC Motor Vehicle Studies - East Berkshire College (2016-01 - 2017-12)

GCSE English

• Edexcel Level 2 Sport
• OCR Level 2 ICT
• BTEC Levels 1 and 2 Applied Science - Langley Academy (2010-01 - 2014-12)