Alannah Robyn Horne

F&B Supervisor possessing 5 years hospitality experience, with additional qualification as a painter and decorator. Incredibly passionate about wildlife and conservation.

F&B Supervisor at Loch Rannoch Hotel, Spa & Estate (2025-07 – Present)

Promoted from Food & Beverage Assistant to Supervisor.

• Managed breakfast, lunch, dinner, bar, and fine dining services.
• Delivered exceptional guest experiences and resolved customer complaints professionally.
• Responsible for opening and closing procedures, cash handling, and till reconciliation.
• Supervised team members while maintaining high service standards.
• Won employee of the month.

Bartender and Waitress at Revolution Bars & Revolución de Cuba (2022-11 – 2025-07)

Worked in a busy bar, restaurant, and nightclub environment.

• Prepared cocktails and provided excellent restaurant service for small and large parties.
• Built strong relationships with guests and consistently received positive feedback.
• Maintained cleanliness, professionalism, and safety standards.
• Experienced in upselling products.
• Handled challenging customer situations.

Waitress at Ten Degrees Restaurant & Cocktail Bar (2021-09 – 2021-12)

8 weeks unpaid work experience during higher education.

• Assisted with food and drink service.
• Completed introductory wine, beer, and cocktail training.
• Developed foundational hospitality and customer service skills.

Painting & Decorating at QDL Contractors (2018-09 – 2021)

Completed NVQ Level 2 apprenticeship.

• Worked on new-build housing projects and residential properties.
• Delivered work to customer specifications while meeting deadlines.
• Maintained safe, clean, and organised work environments.

Degree in International Wildlife Biology – University of South Wales (2021-09 – 2024-06)

NVQ Level 2 in Painting & Decorating

Level 3 in Biology

Level 3 in Chemistry

GCSEs in Maths, English, ICT, Chemistry, Biology, Physics, Welsh First Language, History, Geology, Religious Studies