Alba Gjini

Results-driven Business Manager with 7 years of experience in private healthcare and aesthetics. Grew a team from 8 to over 120 consultants, kept KPIs consistently above 90% and led a centre to EBITA for the first time since opening. Proven record of building long-term client relationships, driving revenue through high conversion and strong average spend, and resolving issues quickly.

Pharmaceutical

Science graduate (BSc 2:1) with the technical credibility to advise clients with confidence, and a commercial, organised approach to account growth and retention.

Business Manager at One Welbeck Women’s & Men’s Health (2022-01 – Present)

• Financial turnaround: Made a transformational impact on the centre, driving it to achieve EBITA for the first time since opening through disciplined cost control, strong revenue performance and tighter operational management.
• Team growth: Grew the team from 8 to over 120 consultants, building the recruitment, onboarding, training and performance structures needed to scale while maintaining consistently high service standards.
• KPI leadership: Consistently oversaw performance and kept KPIs above 90%, using weekly tracking, data-led reviews, one-to-one coaching and clear targets to keep every team accountable and on course.
• Administration team: Lead and manage the administration team, setting priorities, allocating workload and ensuring every client enquiry, booking and follow-up is handled efficiently and to a high standard.
• Client relationships: Act as the senior point of contact for clients, corporate partners and clinicians, building long-term relationships, protecting client retention and resolving escalations swiftly and professionally.
• Reporting and insight: Produce weekly and monthly reports on revenue, KPIs and operational performance for senior leadership, translating the data into clear recommendations that shape business decisions.
• Operations: Oversee scheduling, invoicing, billing reconciliation, supplier relationships and stock control, keeping the centre running smoothly and cost-effectively as it grew.
• Process improvement: Streamlined admin workflows and systems, reducing errors and improving client turnaround times across the centre.
• Compliance: Ensure full adherence to GDPR, HR, and Health & Safety policies and regulatory standards.

Clinic Supervisor / Deputy Manager at Therapie Clinic (2021-04 – 2021-12)

• Ranked number one Consultant, with a proven track record of hitting KPI targets for Europe’s leading aesthetics clinic group.
• Achieved a near-100% conversion rate with an average client spend of over £1,000.
• Delivered the highest sales in the clinic since opening: over £38,000 in under four months.
• Led a team of 8, creating rotas, managing attendance and keeping staffing efficient across the Doctors’ and Laser clinics.
• Completed invoicing, reporting and end-of-day reconciliations, keeping standards high and complaints low.
• Improved client calendar scheduling procedures, eliminating process discrepancies.
• Managed client correspondence and built lasting relationships, resolving issues swiftly.
• Trained in HR, Health & Safety and Adverse Events policy; oversaw clinic stock and deliveries.

Clinic Manager at London Doctors Clinic (2019-08 – 2021-04)

• Managed a growing team across 19 clinics at a private GP surgery, ensuring consistent service standards.
• Managed corporate clients and corporate services daily, handling enquiries, results and payment queries.
• Worked with The Doctors Laboratory to deliver Covid-19 results to patients on time during the pandemic, overseeing test orders, deliveries and returns.
• Used HeyDoc to reconcile invoicing and inventory against cost-of-goods-sold reports; managed cash reconciliation and bank deposits.
• Improved scheduling across multiple client calendars and automated office operations to raise productivity.
• Handled the complaints and enquiries mailboxes, ensuring swift resolution; oversaw in-clinic pharmacy stock.

Pharmacy Assistant / Technician at Spahiu Pharmacy (2018-06 – 2018-09)

• Dispensed an average of 20 prescriptions per day, checking dosage, interactions, allergies and contra-indications.
• Managed drug inventory, purchasing and expiry monitoring, and compounded and repackaged medications.

BSc (Hons) in Pharmaceutical Science – University of Wolverhampton (2019)

A-Levels in Chemistry, Biology, Psychology; AS Maths – Haberdashers’ Aske’s Hatcham College (2016)

GCSEs in 12 at A*–C including 7 at A*–A (English, Maths, Chemistry, Biology, Physics) – Eltham Hill College (2014)