Alesha Alam

A highly organised and motivated professional with excellent communication and problem-solving skills. Experienced in handling sensitive information, managing competing priorities, and delivering accurate, high-quality work. Committed to providing fair, efficient, and customer-focused service while upholding the values of integrity and professionalism.

Sales Assistant - The Entertainer

(2025-09)

• Deliver engaging customer service, offering tailored product recommendations to drive sales
• Process transactions accurately, handling cash, card, and refunds efficiently
• Contribute to exceeding sales targets through upselling and promotion awareness
• Maintain high visual merchandising standards to enhance the shopping experience
• Resolve customer queries and complaints professionally and effectively

Talk and Observer Scheme - Leeds Crown Court

(2025-10 - 2025-10)

• Observed live criminal proceedings, including trials and sentencing hearings
• Gained insight into the roles of judges, barristers, and court clerks
• Developed understanding of court procedures, evidence handling, and case management
• Strengthened analytical, note-taking, and professional observation skills

Sales Assistant - JD Sports

(2024-11 - 2025-07)

• Provided high-quality customer service, assisting with purchases and product recommendations
• Built strong product knowledge to effectively upsell sportswear and accessories
• Handled transactions quickly and accurately while maintaining professionalism
• Supported stock management, including deliveries, replenishment, and inventory checks
• Contributed to achieving sales targets through active promotion of offers and products
• Collaborated with team members to maintain a clean and organised store environment

Sales Advisor/Manager - Barfia

(2024-06 - 2024-10)

• Independently opened and managed the store, ensuring smooth daily operations
• Increased sales by promoting special offers, seasonal items, and new products
• Delivered excellent customer service, handling complaints and after-sales support
• Managed cash handling and transactions with accuracy and efficiency
• Maintained high standards of store presentation, cleanliness, and product displays
• Created customised gift boxes and hampers to meet customer needs

Supply Chain Administrator - Andor management limited (AML)

(2023-01 - 2024-05)

• Maintained accurate inventory records to support efficient stock control
• Coordinated the movement of goods, ensuring timely deliveries and minimal delays
• Assisted with purchase orders and supplier communication to support procurement
• Monitored supply chain performance and reported key metrics to management
• Resolved delivery and stock issues through effective stakeholder communication
• Supported logistics coordination and administrative processes across departments

Office Assistant - Richmond's Chartered Certified Accountants

(2022-08 - 2022-09)

• Provided administrative support, including managing calls, emails, and scheduling
• Assisted with data entry, document preparation, and report creation
• Organised office systems, ensuring efficient filing and resource management
• Coordinated meetings and handled incoming/outgoing correspondence
• Supported basic bookkeeping tasks, including invoices and petty cash

A–Levels - English Literature, Government and Politics, Business Studies - St Benedict's sixth form (2022 - 2024)

GCSEs - Mathematics, English Literature, English Language, Religious Studies, Physics, Chemistry, Biology, Spanish, History, Computer Science - St Bede's and St Josephs Catholic College (2020 - 2022)