Alessandra Massimi

I am passionate about the levels of services being provided and am a strong believer in continual improvement. I am not afraid to change direction in order to provide the best levels of service to clients and can demonstrate this in the past with great success rates.

I’m ambitious by nature and thrive in any live operational service environment. I would bring with me to the role, many years of exemplary operational leadership coupled with years of service management experience in various industries .

I enjoy building and being apart of strong collaborative teams and I am a firm believer in 'getting the best' out people within all levels of a service support teams.

I have been working for quite a few years as a journalist football tv, radio commentator in Italy (Serie A and Nazionale Azzurra) too.

Please take the time to review my Resume and I look forward to hopefully discussing this role in more detail in the near future.

Lead end-to-end delivery of programs and projects to meet customer needs while coordinating activities across projects, suppliers, and service teams. Examine the product life cycle of all changes, enabling beneficial changes to be made with minimum disruption to IT services. Assess processes and practices for continual service improvement.

Navigate effective communication between the departments while building professional relationships with teams and stakeholders. Deliver excellent customer service and maintain the highest standards of the working environment.

• Ensured effective transition into service operation; replaced redundant software/apps with the new ones. 
• Successfully managed whole acquisition process developing policy and documenting processes to implement further acquisitions; delivered support to the employees in their integration process into the next set.
• Resolved BAU issues and manage new issues related to HR systems and Tech accesses within users. 
• Collaborated with the Service Desk Team to meet the SLAs; updated the "Lesson Learnt" documentation. 

Developed reports and dashboard with relevant KPIs such as number of tickets raised, number of tickets closed and solved, and tickets in pending status); enhanced the efficiency of the engineers and the service of the service provided by implementing solutions while sharing the reports with the main managers and teams

Diploma in Business Consultancy, Battisti Institute Rome, Italy

Journalism and Technique Audio-Visual Post Diploma Specialism, Rome

English for Foreigners ESOL (Levels 1-3), South Thames College, Wandsworth

Human Resources Management Course, City University London

Diploma in Childcare and Young People Workplace