IT Systems Administrator at AllSaints (2023-04 – 2024-08)
- Administered Google Workspace environment using advanced GAM API tools
- Managed enterprise-wide JAMF and Meraki MDM implementations
- Designed and implemented IT asset management workflows
- Maintained security solutions including Crowdstrike and Webroot
- Created comprehensive technical documentation and training materials
- Managed cloud and on-premise infrastructure solutions
Senior Service Desk Engineer at AllSaints (2022-04 – 2023-04)
- Led complex technical escalations and incident resolution
- Provided technical mentoring for Service Desk staff
- Monitored core network infrastructure and security
- Ensured PCI DSS compliance
- Maintained service delivery KPIs and SLAs
IT Support Engineer at AllSaints (2018-10 – 2022-04)
- Managed mobile device deployment and configuration
- Administered A/V and video conference technologies
- Implemented remote access and VPN solutions
- Maintained system monitoring tools and alerts
- Provided cross-platform technical support
IT Operations Administrator at AllSaints (2015-08 – 2018-04)
- Managed day-to-day IT operations and user support
- Implemented and maintained IT infrastructure solutions
- Provided technical support for retail and corporate environments
- Coordinated with vendors and managed IT assets
- Developed and maintained technical documentation
IT Field Engineer at Pret A Manger (2012-03 – 2015-05)
- Supported 300+ retail locations across UK and internationally
- Managed POS systems and payment processing infrastructure
- Configured network equipment (HP switches, Cisco routers)
- Implemented VMware and thin client solutions
- Developed technical documentation for support teams
