Alessandro Daprile

I have very good communication skills, am well organised and very reliable. My attendance at work is exceptional. I am polite, trustworthy, helpful and loyal. I have excellent literacy, numeracy, IT and cookery skills. I am Italian, but have lived in the UK since 2004 and speak fluent English, with a basic understanding of French.

Client Coordinator - SGK/Schawk - Cleckheaton

(2025-02)

• Client & Stakeholder Management: Liaising with multiple global brands and coordinating communications across various channels.
• World-Class Customer Service: Delivering exceptional service with speed, efficiency, and a proactive "can-do" attitude.
• Cross-Functional Team Coordination: Managing multiple internal teams to deliver high-quality artwork within strict Service Level Agreements (SLAs).
• Technical & Industry Agility: Quickly mastering the basics of the packaging solutions, digital artwork and graphic design industry to create complex technical communications.
• Critical Decision-Making: Making rapid, on-the-spot decisions to maintain workflow momentum and project quality in fast-paced environments.
• Advanced Software Proficiency: Navigating the Microsoft Office suite (Word, Excel, Outlook, Teams) daily to generate essential reports and project documents.

Customer Service Advisor - Patrol Base - Huddersfield

(2021-05 - 2025-02)

• Omni-channel Customer Support: Resolving queries efficiently via phone, email, and live web-chat.
• Process Optimization: Implementing IT solutions using prior management skills to increase overall department efficiency.
• CRM & Record Management: Processing customer orders and updating digital records accurately while maintaining full GDPR compliance.
• Cross-Departmental Support: Collaborating fluidly across customer service, workshop, and goods-in departments.
• Financial Reconciliation: Handling payment updates and balancing transactions accurately.
• Logistics & Vendor Liaison: Coordinating directly with delivery contractors to manage shipments.
• Conflict Resolution: Managing customer complaints and resolving complex warranty issues.
• Inventory Control: Auditing in-house computer systems to ensure precise digital stock records.

Shift Supervisor - Starbucks Coffee - White Rose Shopping Centre, Leeds

(2019-05 - 2021-05)

• Team Leadership: Guided floor operations and supervised staff.
• Management Support: Assisted upper management with store operations.
• Drive-Thru Operations: Managed workflows and speed-of-service targets.
• Floor Presence: Maintained high visibility to resolve escalations.
• Interpersonal Skills: Balanced administrative support with team engagement.

Shift Supervisor - Soul Coffee Starbucks - Huddersfield

(2018-02 - 2019-05)

• Career Progression: Advanced from Shift Supervisor to Assistant and interim Store Manager.
• Senior Management: Foundation in senior leadership, high-level decision-making, and strategic oversight.
• New Store Openings: Experienced in launching locations and operating high-volume drive-thru.
• Multi-Unit Support: Managed multi-site responsibilities and executed regional corporate initiatives.
• Talent Development: Trained, mentored, and supported onboarding for incoming Store Managers.
• Operational Leadership: Managed daily store operations and led retail staff performance.

Store Manager - Starbucks Welcome Break - Hartshead Moor M62

(2010-05 - 2018-02)

• Rapid Career Progression: Fast-tracked from Shift Supervisor to Assistant Manager, and promoted to Store Manager within a 2-year period.
• Team Leadership & Development: Full accountability for supervising daily operations, staff performance, recruitment, and strategic team development.
• Financial Management & Auditing: Proficient in electronic accountancy, financial audits, managing invoices, payroll processing, and tracking store KPIs.
• Operations & Workforce Planning: Experienced in creating staff rotas, managing employee wages, and ensuring strict compliance with brand audits.
• Inventory Control & Vendor Relations: Solely responsible for coordinating with external suppliers, monitoring stock levels, and organizing store inventory.
• Advanced Communication: Highly developed interpersonal skills utilized to lead teams, align stakeholders, and manage business relationships effectively.
• Technical & IT Proficiency: Leveraged and expanded IT capabilities to navigate digital accountancy platforms, scheduling tools, and retail management systems.

Waiter - Aldo's Restaurant - Cleckheaton, Bradford

(2004-06 - 2010-05)

• Customer Communication: Six years of in-person and telephone experience.
• Confidence: Developed strong face-to-face interaction skills.
• Team Collaboration: Proven experience working effectively with others.
• Independent Execution: Able to work reliably without supervision.
• Leadership: Trusted to manage operations during management absences.
• Relationship Building: Respected deeply by management, colleagues, and customers.
• Strong Work Ethic: Demonstrated long-term commitment and dedication.

NVQ for IT users course - IT - Kirklees College (2008 - 2010)

Certificate - ESOL (English for Speakers of Other Languages) - Dewsbury College (2004)

Full Italian Catering Diploma - Catering (1997 - 2002)