Constant Fonge

Highly organised Client Coordinator with experience across healthcare, financial services, and customer operations. Proven ability to manage client relationships, coordinate services, and maintain accurate records in fast-paced, compliance-driven environments. Skilled in scheduling, case management, and stakeholder communication, with strong attention to detail and a track record of delivering efficient, high-quality administrative support.

Client Coordinator - PAM Group

(2025-04)

• Coordinate occupational health services, managing appointments, case workflows, and client communications
• Act as a key point of contact for clients, ensuring queries are handled efficiently and professionally
• Use OHIO system to log, track, and update cases, ensuring accuracy and timely processing
• Liaise with clinicians and internal teams to ensure smooth service delivery
• Maintain confidential client records in line with data protection and compliance standards
• Monitor deadlines and ensure reports are delivered within agreed service levels

Customer Service Advisor - Lloyds Banking Group

(2022-03 - 2025-04)

• Provided high-volume customer support within a regulated financial environment
• Managed customer queries, complaints, and account-related issues efficiently
• Used internal systems including ServiceNow to log and manage cases
• Ensured compliance with data protection and security procedures
• Built strong customer relationships through clear communication and problem-solving

Support Worker - Trinity Court Care Home

(2019-09 - 2022-02)

• Delivered person-centred care while maintaining accurate records and documentation
• Followed strict safeguarding, health & safety, and confidentiality procedures
• Worked collaboratively with healthcare teams to support service users
• Demonstrated strong organisation and attention to detail in care planning

School of Business, Hounslow (2014 - 2015)

Government Bilingual High School, Douala, Cameroon (2009 - 2013)