Client Coordinator - SGK/Schawk - Cleckheaton
(2025-02)
- Client & Stakeholder Management: Liaising with multiple global brands and coordinating communications across various channels.
- World-Class Customer Service: Delivering exceptional service with speed, efficiency, and a proactive "can-do" attitude.
- Cross-Functional Team Coordination: Managing multiple internal teams to deliver high-quality artwork within strict Service Level Agreements (SLAs).
- Technical & Industry Agility: Quickly mastering the basics of the packaging solutions, digital artwork and graphic design industry to create complex technical communications.
- Critical Decision-Making: Making rapid, on-the-spot decisions to maintain workflow momentum and project quality in fast-paced environments.
- Advanced Software Proficiency: Navigating the Microsoft Office suite (Word, Excel, Outlook, Teams) daily to generate essential reports and project documents.
Customer Service Advisor - Patrol Base - Huddersfield
(2021-05 - 2025-02)
- Omni-channel Customer Support: Resolving queries efficiently via phone, email, and live web-chat.
- Process Optimization: Implementing IT solutions using prior management skills to increase overall department efficiency.
- CRM & Record Management: Processing customer orders and updating digital records accurately while maintaining full GDPR compliance.
- Cross-Departmental Support: Collaborating fluidly across customer service, workshop, and goods-in departments.
- Financial Reconciliation: Handling payment updates and balancing transactions accurately.
- Logistics & Vendor Liaison: Coordinating directly with delivery contractors to manage shipments.
- Conflict Resolution: Managing customer complaints and resolving complex warranty issues.
- Inventory Control: Auditing in-house computer systems to ensure precise digital stock records.
Shift Supervisor - Starbucks Coffee - White Rose Shopping Centre, Leeds
(2019-05 - 2021-05)
- Team Leadership: Guided floor operations and supervised staff.
- Management Support: Assisted upper management with store operations.
- Drive-Thru Operations: Managed workflows and speed-of-service targets.
- Floor Presence: Maintained high visibility to resolve escalations.
- Interpersonal Skills: Balanced administrative support with team engagement.
Shift Supervisor - Soul Coffee Starbucks - Huddersfield
(2018-02 - 2019-05)
- Career Progression: Advanced from Shift Supervisor to Assistant and interim Store Manager.
- Senior Management: Foundation in senior leadership, high-level decision-making, and strategic oversight.
- New Store Openings: Experienced in launching locations and operating high-volume drive-thru.
- Multi-Unit Support: Managed multi-site responsibilities and executed regional corporate initiatives.
- Talent Development: Trained, mentored, and supported onboarding for incoming Store Managers.
- Operational Leadership: Managed daily store operations and led retail staff performance.
Store Manager - Starbucks Welcome Break - Hartshead Moor M62
(2010-05 - 2018-02)
- Rapid Career Progression: Fast-tracked from Shift Supervisor to Assistant Manager, and promoted to Store Manager within a 2-year period.
- Team Leadership & Development: Full accountability for supervising daily operations, staff performance, recruitment, and strategic team development.
- Financial Management & Auditing: Proficient in electronic accountancy, financial audits, managing invoices, payroll processing, and tracking store KPIs.
- Operations & Workforce Planning: Experienced in creating staff rotas, managing employee wages, and ensuring strict compliance with brand audits.
- Inventory Control & Vendor Relations: Solely responsible for coordinating with external suppliers, monitoring stock levels, and organizing store inventory.
- Advanced Communication: Highly developed interpersonal skills utilized to lead teams, align stakeholders, and manage business relationships effectively.
- Technical & IT Proficiency: Leveraged and expanded IT capabilities to navigate digital accountancy platforms, scheduling tools, and retail management systems.
Waiter - Aldo's Restaurant - Cleckheaton, Bradford
(2004-06 - 2010-05)
- Customer Communication: Six years of in-person and telephone experience.
- Confidence: Developed strong face-to-face interaction skills.
- Team Collaboration: Proven experience working effectively with others.
- Independent Execution: Able to work reliably without supervision.
- Leadership: Trusted to manage operations during management absences.
- Relationship Building: Respected deeply by management, colleagues, and customers.
- Strong Work Ethic: Demonstrated long-term commitment and dedication.
