Alessandro Di Rienzo

Business owner with over nine years' experience successfully managing the day-to-day operations of a busy barbershop. Proven ability to lead a team, manage suppliers and stock, resolve operational issues and maintain high standards in a fast-paced environment. Now seeking to begin a long-term career in IT through a degree apprenticeship, combining a strong interest in technology with proven problem-solving, communication and organisational skills.

A motivated and adaptable learner who works effectively both independently and as part of a team. Holds a full UK driving licence.

Business Owner & Team Leader - The Pavement Barbershop, Wimbledon - Wimbledon

(2017-07)

• Own and manage a successful barbershop, overseeing all aspects of daily business operations.
• Lead and support a team, organise workloads and maintain a professional, customer-focused working environment.
• Manage appointment scheduling, customer service, stock control, supplier relationships and financial administration.
• Developed the business's branding, including creating and updating promotional materials and product designs using Canva.
• Built and maintained a loyal client base through excellent service, strong communication and effective relationship management.
• Developed strong skills in sales, business development, problem-solving, organisation and time management.
• Balance multiple responsibilities independently while ensuring the business operates efficiently and consistently delivers a high standard of service.

Receptionist - Premier Inn, Cobham - Cobham

(2016-01 - 2017-12)

• Delivered a professional and welcoming front-of-house service, supporting guests from check-in through to check-out.
• Managed reservations, processed payments and handled telephone, email and face-to-face enquiries.
• Resolved guest concerns efficiently while remaining calm, courteous and professional in a busy environment.
• Maintained accurate booking and customer records with strong attention to detail.
• Built positive relationships with guests and colleagues through clear communication and a friendly, approachable manner.
• Worked effectively as part of a team to ensure the smooth day-to-day operation of the hotel.
• Consistently provided a high standard of customer service and contributed to a positive guest experience.

BTEC Level 3 Extended Diploma - Business Studies - Richmond upon Thames College, Twickenham (2012-01 - 2015-12)

BTEC Level 2 - Electrical and Mechanical Engineering - Richmond upon Thames College, Twickenham (2012-01 - 2015-12)

GCSE - English Language - The John Fisher School, Purley (2007-01 - 2012-12)

GCSE - Mathematics - The John Fisher School, Purley (2007-01 - 2012-12)

GCSE - Additional Science - The John Fisher School, Purley (2007-01 - 2012-12)

GCSE - Science - The John Fisher School, Purley (2007-01 - 2012-12)