Alessia Villone

Professional with over 10 years of experience in fast-paced, client-focused environments and a bachelor's degree in marketing. Strong background in operations coordination, scheduling, reporting, staff supervision, and customer support. Proven ability to manage workflows, handle data accurately, resolve issues professionally, and support teams under pressure.

Client support supervisor at Nipotino Cafe' (2025-01 – Present)

• Prepared coffee, juices, and beverages while delivering friendly customer service in a busy café environment
• Supported e-commerce activities, copywriting online orders, and digital customer enquiries
• Created visual content for social media, including product and venue photography

Operations & Client Support Supervisor at Evuna Deansgate (2022-01 – 2025-12)

• Prepared basic sales forecast and performance reports to support operational planning
• Managing emails, processing invoices, and coordinating banking transactions
• Liaised with suppliers and internal teams to coordinate stock availability and resolve discrepancies

Assistant General Manager at La vina Deansgate (2020-01 – 2022-12)

• Developed accurate sales forecasts and assisted with P&L analysis to inform operational decisions and optimise front-of-house efficiency and profitability
• Handled payroll processing and adjustments, ensuring accuracy and compliance with labour regulations
• Managed supplier relationships, including ordering, negotiation, and delivery coordination to maintain consistent stock levels and cost efficiency

Bachelor of Arts in Marketing – Manchester Metropolitan University (2025-08)