Shay Ollerenshaw

Customer-focused professional with over a year of experience working in a fast-paced airport environment, delivering exceptional customer service while maintaining high standards of accuracy, safety, and professionalism. Experienced in document verification, passenger assistance, problem solving, and working collaboratively under pressure. A reliable, adaptable, and creative individual with additional experience in visual design, presentations, and music production, now seeking an opportunity to contribute strong communication, organisational, and customer service skills within a dynamic organisation.

Customer Helper - Jet2

(2025-01)

• Deliver high-quality customer service in a busy international airport environment, assisting passengers throughout their journey.
• Process passenger check-in, verify travel documentation, and manage baggage procedures with accuracy and attention to detail.
• Resolve customer enquiries and complaints professionally while maintaining a calm, friendly, and solution-focused approach.
• Work closely with dispatch teams, airport partners, and special assistance colleagues to ensure safe and efficient flight operations.
• Accurately prepare and input operational flight documentation using tablet and desktop systems.
• Adapt quickly to changing operational demands while maintaining excellent customer service standards.

Operations & Client Relations Volunteer - Flo-Mix Ltd - Warrington

(2023-05 - 2024-12)

• Delivered health and safety inductions for new personnel on the safe operation of industrial machinery.
• Prepared specialist chemical admixtures and coloured pigments to precise customer specifications.
• Maintained rigorous quality control procedures to ensure product consistency and compliance.
• Designed and delivered engaging visual presentations to commercial clients, supporting customer engagement and communication.
• Assisted with operational activities across production and customer-facing departments.

BTEC Level 3 Extended Diploma - Creative Music Industry - Priestley College (2021 - 2023)

AS Level - Graphic Design - Priestley College (2021 - 2023)

GCSEs - Multiple subjects - Irlam and Cadishead Academy (2016 - 2021)