Alex Head

Safe and reliable van driver with a full clean UK driving licence and current 3.5 tonne long wheelbase van experience through Argos, working from Reading LFC. Experienced in multi-drop home and store deliveries, loading and unloading customer orders, completing vehicle checks and working to strict delivery time windows. Confident navigating across Reading, Berkshire, Surrey, Oxfordshire, Wiltshire and surrounding postcode areas, using Google Maps, Waze and PostTag to locate addresses accurately.

Hardworking, punctual and used to early starts, with strong customer service skills and the ability to stay calm under pressure.

Delivery Driver at Argos, Reading LFC (2023-12 – Present)

• Driving a 3.5 tonne long wheelbase van to complete home and store deliveries.
• Completing varied multi-drop routes, including around 1-4 store deliveries and up to 25 home deliveries depending on the day.
• Covering a wide delivery area across RG, GU, SL, SN, OX, TW and KT postcode areas.
• Loading and unloading customer orders safely and efficiently in line with the issued route.
• Delivering a wide range of goods, including TVs, microwaves, flat-pack furniture and heavier store stock.
• Carrying out pre-use and post-use van checks, including reporting damage, defects or issues.
• Using a Zebra handheld device to scan goods during loading and delivery, and recording proof of delivery photos or safe-place photos where required.
• Using Google Maps, Waze and PostTag to locate delivery addresses accurately, including house names and harder-to-find properties.
• Delivering customer orders within set time windows while maintaining excellent customer service.
• Working independently on delivery routes and staying calm when dealing with delays, access issues or practical problems.
• Returning to the warehouse after routes and supporting with missed deliveries or sorting home and store deliveries for later shifts.
• Supporting and training new drivers when asked, helping them understand loading, scanning and delivery procedures.
• Mainly working early morning shifts, usually 05:00-13:00, with flexibility to also cover 14:00-20:00 shifts.

Customer Experience Assistant at Sainsbury's, Bagshot Road, Bracknell (2023-03 – 2023-12)

• Served customers on tills and supported the smooth running of the checkout area.
• Oversaw self-checkouts, helping customers and resolving machine issues.
• Worked on the kiosk and cigarette counter, following store procedures and age-restricted sales requirements.
• Maintained till floats and supported accurate cash handling.
• Helped resolve customer queries in a calm and professional way within a busy retail environment.

Accounts Assistant at Platts Motor Company, Marlow (2017-02 – 2023-02)

• Worked across purchase ledger and sales ledger, helping maintain accurate company accounts.
• Processed invoices, assisted with audit files and maintained organised financial records.
• Managed customer payment plans for vehicle repairs and service plans.
• Set up monthly supplier payment runs and assisted with direct debit collections.
• Reconciled records and helped resolve accounting discrepancies with strong attention to detail.

Valeter at Platts Motor Company, Marlow (2012-09 – 2017-02)

• Prepared vehicles to a high standard for customers and the sales team.
• Worked efficiently to deadlines in a busy motor trade environment and supported colleagues when required.

Operator at ISS Landscaping, Amersham (2007-03 – 2007-08)

• Carried out practical outdoor work as part of a team, following instructions and working safely on site.

Partner at John Lewis & Partners, High Wycombe (2004-04 – 2006-04)

• Worked in a customer-facing retail environment, supporting customers and helping maintain high standards of service and presentation.

AAT Level 2 in Accountancy – Amersham and Wycombe College (2018)