Delivery Driver at Argos, Reading LFC (2023-12 – Present)
- Driving a 3.5 tonne long wheelbase van to complete home and store deliveries.
- Completing varied multi-drop routes, including around 1-4 store deliveries and up to 25 home deliveries depending on the day.
- Covering a wide delivery area across RG, GU, SL, SN, OX, TW and KT postcode areas.
- Loading and unloading customer orders safely and efficiently in line with the issued route.
- Delivering a wide range of goods, including TVs, microwaves, flat-pack furniture and heavier store stock.
- Carrying out pre-use and post-use van checks, including reporting damage, defects or issues.
- Using a Zebra handheld device to scan goods during loading and delivery, and recording proof of delivery photos or safe-place photos where required.
- Using Google Maps, Waze and PostTag to locate delivery addresses accurately, including house names and harder-to-find properties.
- Delivering customer orders within set time windows while maintaining excellent customer service.
- Working independently on delivery routes and staying calm when dealing with delays, access issues or practical problems.
- Returning to the warehouse after routes and supporting with missed deliveries or sorting home and store deliveries for later shifts.
- Supporting and training new drivers when asked, helping them understand loading, scanning and delivery procedures.
- Mainly working early morning shifts, usually 05:00-13:00, with flexibility to also cover 14:00-20:00 shifts.
Customer Experience Assistant at Sainsbury's, Bagshot Road, Bracknell (2023-03 – 2023-12)
- Served customers on tills and supported the smooth running of the checkout area.
- Oversaw self-checkouts, helping customers and resolving machine issues.
- Worked on the kiosk and cigarette counter, following store procedures and age-restricted sales requirements.
- Maintained till floats and supported accurate cash handling.
- Helped resolve customer queries in a calm and professional way within a busy retail environment.
Accounts Assistant at Platts Motor Company, Marlow (2017-02 – 2023-02)
- Worked across purchase ledger and sales ledger, helping maintain accurate company accounts.
- Processed invoices, assisted with audit files and maintained organised financial records.
- Managed customer payment plans for vehicle repairs and service plans.
- Set up monthly supplier payment runs and assisted with direct debit collections.
- Reconciled records and helped resolve accounting discrepancies with strong attention to detail.
Valeter at Platts Motor Company, Marlow (2012-09 – 2017-02)
- Prepared vehicles to a high standard for customers and the sales team.
- Worked efficiently to deadlines in a busy motor trade environment and supported colleagues when required.
Operator at ISS Landscaping, Amersham (2007-03 – 2007-08)
- Carried out practical outdoor work as part of a team, following instructions and working safely on site.
Partner at John Lewis & Partners, High Wycombe (2004-04 – 2006-04)
- Worked in a customer-facing retail environment, supporting customers and helping maintain high standards of service and presentation.
