International Sales Executive at VIVATINELL Limited (2026-01 – 2026-02)
Temporary role focused on market research and European expansion
- Researched and identified new European markets, targeting distributors, wholesalers, pharmacies, and para-pharmacies to expand the company's export footprint.
- Managed day-to-day communication with international distributors and partners, preparing sales proposals, quotations, and contracts.
- Coordinated with marketing, logistics, and regulatory teams to ensure smooth order processing; ensured full compliance with export regulations.
International Sales Co-ordinator at Natures Aid Ltd (2025-02 – 2025-10)
Contract role managing export documentation and international sales coordination
- Prepared all export quotations for the international brand portfolio at the request of the International Sales Manager.
- Produced full export shipping documentation — commercial invoices, packing lists, EUR1 and COO applications, and health certificates — ensuring legal compliance for each shipment.
- Worked closely with Regulatory Affairs to support product registration across international markets; liaised with Finance on export credit management and invoice queries.
- Maintained accurate customer records on Microsoft Dynamics Business Central ERP; notified customers of product changes, new lines, and pricing updates in a timely manner.
Global Shipping Planner at Pentland Brands (2024-05 – 2025-01)
Contract role overseeing end-to-end shipping operations and regulatory compliance
- Oversaw end-to-end shipping operations — from order placement to final delivery — ensuring accuracy, timeliness, and regulatory compliance across international lanes.
- Prepared shipping documentation including packing lists and customs forms; calculated and adjusted LCL & FCL freight charges including surcharges and fluctuations.
- Liaised with the distribution centre to resolve document discrepancies with vendors in China; tracked shipments and communicated updates to all internal stakeholders.
- Maintained compliance with import/export regulations, duty management requirements, and licensing conditions for specialist goods.
Logistics Coordinator at Isotech Technology (2023-10 – 2024-05)
Temporary role managing dangerous goods transport and logistics operations
- Managed transport and logistics of bulk and packaged dangerous goods in full adherence to safety regulations and compliance standards.
- Coordinated import and export activities, ensuring timely delivery and documentation accuracy; worked with freight forwarders and regulatory agencies to facilitate smooth operations.
- Collaborated with internal teams to forecast logistics requirements and optimise supply chain efficiency.
Customs Broker at North & Western Lancashire Chamber of Commerce (2020-10 – 2023-09)
Permanent role administering customs declarations and export documentation services
- Administered and delivered export documentation services — Certificates of Origin, Arab COOs, EUR1 Movement Certificates, and SAD entries — for exporters across the North West region.
- Provided full Frontier Customs Declaration Services on both export and import using CHIEF/CDS systems, ensuring businesses adhered to HMRC regulations including accurate declarations, correct tariff classification, and timely duty payments.
- Liaised with European partners to handle EU and Rest of World clearances; applied for Export Health Certificates through APHA/POAO/DEFRA governing bodies.
- Developed strong expertise in Special Procedures (IP & OP), Incoterms, Port Inventory Systems (Destin8, Dover Motis), and Trader Support Service (TSS).
Trade Documentation Officer at North & Western Lancashire Chamber of Commerce (2019-07 – 2020-09)
Permanent role managing international trade network and documentation services
- Recruited new members to the Chamber's International Trade Network and developed tailored packages of international trade support for regional businesses.
- Generated new business relationships and income through direct communication, face-to-face meetings, and group events across the North West territory.
- Processed and verified export and import documentation; organised and attended trade network and show events.
International Sales Account Manager at Acme Vape (2018-06 – 2019-06)
Contract role managing B2B sales for French and Italian markets
- Generated and managed all B2B sales accounts for the French and Italian markets, visiting distributors in both countries to promote the brand portfolio.
- Translated advertising and promotional content into French and Italian for designers and influencers; coordinated with marketing on pan-European campaigns.
- Applied working knowledge of the Tobacco Products Directive (TPD) regarding labelling, product registration, and packaging compliance across EU regions.
Customer Experience Manager at Provident Financial Group (2017-05 – 2018-05)
Temporary role managing personal lending territory and customer accounts
- Managed a personal lending territory end-to-end by processing loan applications for new and existing customers, collecting weekly repayments, and converting new leads within 48 hours.
- Maintained accurate records of all customer activity and daily cash accounting. Grew the territory in line with company procedures while keeping customers informed of available products and referral schemes.
- Responsible for identifying financial vulnerability, fraud risk, and compliance triggers, escalating to management as required. Attended regular performance reviews, coaching sessions, and team meetings.
Key Account Manager at IAC Ltd (2014-07 – 2017-04)
Permanent role managing key European customer accounts in the packaging industry
- Managed and developed key customer accounts across Europe in the packaging industry, visiting clients regularly to strengthen relationships and identify new opportunities.
- Generated sales reports, prepared marketing campaigns, and attended price review meetings; coordinated with dispatch to ensure on-time-in-full deliveries.
- Logged new enquiries in Salesforce to track potential leads; negotiated pricing, distribution terms, and delivery deadlines in consultation with the development and planning teams.
Customer Service Associate at Milliken Industrials Ltd (2013-04 – 2014-06)
Contract role processing customer orders and handling quotations
- Processed customer orders via SAP; handled quotations, order confirmations, credit notes, and quality notifications with accuracy and efficiency.
- Resolved product and service disputes, liaised with the credit team on account queries, and assisted colleagues with French and Italian document translations.
