Operations Manager
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Strategic and results-driven operations leader with 12+ years of experience in retail and customer service. Adept at leading cross-functional teams, streamlining processes, and driving growth through customer-centric strategies. Known for energising team delivering operational excellence, and implementing scalable systems that improve performance and retention.
Customer Experience & Retention Strategies
Process Optimisation & Change Management
CRM Implementation & Project Delivery
Staff Coaching & Performance Development
Regulatory Compliance & Risk Management
