Alexander Hili

Operations and project management professional with experience across financial services, consulting, SaaS, social impact, and SME operations. Founder of Hili Consulting, supporting small teams, startups, and founder-led businesses with project delivery, workflow optimisation, SOP development, role clarity, and practical operating systems. Skilled at translating complex operational needs into clear processes, structured delivery plans, and manageable workflows.

Experienced in leading cross-functional teams, redesigning work management systems, implementing Agile and Kanban practices, improving documentation, and supporting information security and governance initiatives.

Founder - Hili Consulting - Malta

(2026-03)

Provide fractional project and operations support for small teams and founder-led businesses. Map workflows across sales, client onboarding, invoicing, support, internal administration, and routine coordination. Develop SOPs, templates, task structures, and lightweight reporting systems that improve accountability, visibility, and control. Support anonymised team restructuring and operating model reviews for a high-growth Maltese digital platform.

Deputy Senior Operations Manager - MeDirect - Malta

(2025-08 - 2025-11)

Co-led a team of 15 professionals within the wealth management operations division, supporting daily production activities and high standards of operational delivery.

• Supervised day-to-day operations, coordinated priorities, resolved operational issues, and supported reliable service delivery. Worked with the Senior Operations Manager to allocate resources effectively, guide team performance, and support wider operational objectives.
• Led the redesign of the team's work management system to reduce friction, improve visibility, and create a leaner operating model. Conducted process mapping to identify bottlenecks, clarify handovers, and improve workflow efficiency. Designed a career development process to support team growth and engagement within a regulated financial services environment.

Operations Manager - Attard Baldacchino - Malta

(2023-10 - 2025-07)

Partnered with the founder to build and scale operational infrastructure, introducing systems, workflows, and management practices to support company growth.

• Designed and implemented core business systems including Jira for project management, Kanban methods for task tracking, and SharePoint for document management. Led adoption of HubSpot CRM to streamline sales, client relations, and accounting-related processes.
• Developed company policies and an employee handbook to improve transparency and operational governance. Established training processes, supported quoting and client relationships, strengthened partner engagement, and applied ISO 27001 knowledge to improve information security practices and operational controls.

Project Manager - Eunoia - Malta

(2022-01 - 2023-05)

Managed operational and project delivery improvements for a SaaS-focused environment, introducing Agile ways of working, documentation practices, and information security processes.

• Designed and implemented work processes for two teams, improving coordination, transparency, and delivery discipline. Led Agile and Scrum adoption, including Jira rollout for project tracking and workflow visibility.
• Developed documentation processes to improve knowledge retention, onboarding, and cross-team transparency. Initiated staff training and knowledge sharing, helped launch an internal wiki, established a structured release calendar with the Product Manager, and supported ISO 27001 policy implementation through risk assessment, policy development, training, and audit preparation.

Project Manager - SOS Malta - Malta

(2018-07 - 2021-12)

Managed social impact and policy projects focused on human rights, youth empowerment, inclusion, and civil society development.

• Led the #Stophate campaign against online hate speech, coordinating research, training, stakeholder engagement, and public awareness activity. Oversaw Kellimni.com youth mental health support service operations, including recruitment, scheduling, and quality assurance for mentors.
• Contributed to EU-funded migrant integration and youth engagement initiatives, organised policy conferences on housing affordability, moderated expert panels, facilitated NGO training, and produced reports, communications, and stakeholder materials.

Social Policy Commissioner - KSU, University of Malta - Malta

(2016-07 - 2017-07)

Served as Social Policy Commissioner within Malta's national student union, advocating for student rights and supporting collaboration between student organisations, university stakeholders, and policymakers.

• Facilitated monthly KPS meetings with 30+ student organisations to discuss academic, policy, and social concerns. Supported the creation and revision of policy documents governing student representation and democratic governance.
• Worked with the KSU Executive to incorporate student feedback into policy submissions, including EU-related discussions on education and housing affordability. Improved communication processes between KSU and student organisations, including work on a centralised contact database.

M.A. - Human Rights Law and Practice - University of Malta (2019 - 2020)

B.A. - European Studies with Communication - University of Malta (2015 - 2018)

B.Sc. - Biology and Chemistry - University of Malta (2011 - 2015)