Alexandra Nani

A dedicated graduate with a BA (Hons) in International Travel, Tourism, and Hospitality Management from Icon College, in collaboration with Falmouth University, and over 6 years of experience in customer service. I am skilled at working under pressure, building positive relationships, and delivering tailored strategies to enhance customer experience. I am currently pursuing a Master's in Tourism and Hospitality at the University of Sunderland, London, to further expand my expertise in the field.

I am passionate about creating value and improving processes in customer service environments. As a highly organized, adaptable team player, I consistently strive for excellence in any role I undertake. I bring strong interpersonal skills, a detail-oriented mindset, and a commitment to exceeding expectations.

Massage therapist (Self-employed) - Mata Wellness Ostheopathy and Sport Injury/Massage Therapy

(2024-01 - 2025-12)

Part time

Massage therapist - Spa and Massage (Physiotherapy Clinic) - London

(2018-01 - 2019-12)

• Managed team operations and events, leading to increased business revenue.
• Delivered professional therapeutic treatments, adhering to high standards of hygiene and safety.
• Provided personalised customer care, consistently receiving 5 star feedback.
• Assisted in recruitment and talent matching to ensure team quality and cohesion.

Massage therapist - ProAcu Clinic - London

(2021-01 - 2024-12)

• Delivered high-quality therapeutic services to clients while managing front-of-house operations.
• Ensured patient satisfaction through personalized treatment plans and aftercare guidance.
• Maintained a professional atmosphere, contributing to the clinic's strong reputation.
• Frequently received positive client feedback five stars for excellent customer service and results.

Housekeeper - Self-employed

(2015-01 - 2016-12)

Jewellery Assistant - Family business - Spain

(2009-01 - 2014-12)

• Managed sales and inventory across multiple branches, ensuring high customer satisfaction.
• Organized and ensured timely delivery of custom jewellery orders.
• Trained new employees in customer service and product knowledge.

BA (Hons) - International Travel, Tourism, and Hospitality Management - Icon College in collaboration with Falmouth University (2022-12)

Qualified Therapist Level 3 - CPBA - London Waltham Forest College (2016-01 - 2017-12)

HND - Travel and Tourism Management - Icon College (2019-01 - 2021-12)

Masters - Tourism and Hospitality - University of Sunderland (2024-01 - 2025-12)