Jaya Dahal

A highly motivated and customer-focused hospitality professional with a BA (Hons) in International Business and over five years of experience in hotels and high-volume restaurants. Proven ability to deliver exceptional customer service, supervise teams, and maintain high operational standards. Skilled in till operations, guest relations, and working efficiently in fast-paced environments.

Food & Beverage Assistant - Hotel du Vin

(2026-02)

• Deliver high-quality food and beverage service in a premium hotel setting
• Ensure guest satisfaction through attentive and efficient service
• Maintain excellent presentation and service standards

Waitress - Cut & Craft, York - York

(2023-01 - 2026-02)

• Provided professional service in a busy, high-end restaurant
• Managed customer orders, payments, and table service
• Built strong rapport with guests to enhance dining experience

Floor Supervisor - Jaipur Spice

Part time

• Supervised front-of-house operations and staff performance
• Ensured smooth service and handled customer concerns effectively
• Supported team coordination and daily operations

Hospitality Team Member - Holiday Inn, York - York

(2022-01 - 2023-09)

• Assisted with daily hotel operations and guest services
• Maintained high standards of cleanliness and service
• Provided friendly and professional customer support

BA (Hons) - International Business - York St John University (2025)