Supervisor - Lush - Bournemouth, Dorset
(2026-03)
- Provided constructive feedback to staff for improved performance levels.
- Monitored employee attendance records for maintaining discipline within the team.
- Fostered a positive work culture to boost employee morale.
- Working with management team to push reaching the shops top box goals.
- Seeking out opportunities to grow the business.
- Motivating the team in order to drive our sales
- Delivering 5 star customer service.
- Opening and closing the shop.
- Money handling.
- Planning and executing successful events.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Managed daily operations to increase productivity.
- Assisted in the recruitment process for hiring quality staff members.
- Trained new hires and set up mentoring relationships to drive team performance.
- Logged daily activities and notable incidents during production shifts.
Sales assistant - Lush - Bournemouth, Dorset
(2025-10 - 2026-03)
- Improved customer service by efficiently handling queries and complaints.
- Demonstrated products effectively leading to increased sales conversions.
- Built strong relationships with regular customers for repeat business.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Collaborated effectively with team members to meet sales targets.
- Utilised excellent communication skills to provide detailed product information.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Delivered exceptional after-sales service, encouraging repeat business.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Managed till operations smoothly, reducing waiting time for customers.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Community therapist - Bcp council - Bournemouth, Dorset
(2023-04 - 2024-09)
- Collaborated effectively with multidisciplinary teams for optimal patient care.
- Delivered effective therapeutic strategies by building trusting relationships with clients.
- Developed tailored treatment plans to promote positive behaviour change.
- Maintained up-to-date records of clients' progress towards their therapeutic goals.
- Adapted approach depending on the unique circumstances of each client case, leading to more personalised care.
- Worked closely with families, providing them necessary support and guidance.
- Performed in-depth assessments to determine client issues and potential treatment plans.
- Monitored client progress to update case records and reports.
- Participated in meetings and training to align with guidelines and procedures.
- Interviewed patients to identify symptoms and collect history information.
- Liaised with patients, families and doctors to align treatment goals and recovery.
- Oversaw discharged plans to manage completion of treatment.
Night shift manager - John Lewis plc - Bournemouth, Dorset
(2016-11 - 2020-06)
- Managed night shift operations, ensuring smooth running of the business.
- Collaborated with management on strategic planning and goal setting.
- Implemented inventory checks to avoid stock shortages.
- Ensured compliance with safety regulations for a secure working environment.
- Organised team schedules to maximise productivity and efficiency.
- Delegated tasks fairly amongst staff members, promoting teamwork and efficiency.
- Assessed performance of staff and provided feedback for improvement.
- Trained new employees on company policies and procedures, guaranteeing standards were met.
- Supervised restocking activities for readiness of next day's operation.
- Upheld high standards of cleanliness in line with health and hygiene regulations.
- Maximised business performance, providing timely and proactive response to operational issues.
- Scheduled night staff and coordinated workflow to foster adequate shift coverage and seamless operations.
- Maintained safe and secure environment by monitoring signs of disruptive behaviour.
- Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
- Managed cash handling procedures, reducing discrepancies in the daily tally.
Bar manager - Ringwood brewery - Bournemouth, Dorset
(2013-01 - 2017-10)
- Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
- Managed cash handling procedures, reducing discrepancies in the daily tally.
- Monitored stock levels to avoid any potential shortages during peak hours.
- Maintained a clean and hygienic environment, improving overall ambiance of the bar.
- Enhanced customer satisfaction with professional bartending techniques.
- Ensured compliance with local licensing laws for smooth operation of the bar.
- Trained new staff on customer service protocols to enhance guest experience.
- Oversaw general maintenance of bar equipment resulting in fewer operational disruptions.
- Coordinated events at the venue, leading to increased bookings.
- Built loyal customer base by creating welcoming environment with top quality service.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Led by example in providing customers with attentive, professional restaurant service.
- Reconciled cash and credit card transactions to maintain accurate records.
