Alexandra Ratcliffe

Seasoned professional with focus on leadership and team management. Possessing unique skill set that includes staff development, workflow optimisation and strategic planning. Committed to fostering productive work environments and driving business growth.

Supervisor - Lush - Bournemouth, Dorset

(2026-03)

• Provided constructive feedback to staff for improved performance levels.
• Monitored employee attendance records for maintaining discipline within the team.
• Fostered a positive work culture to boost employee morale.
• Working with management team to push reaching the shops top box goals.
• Seeking out opportunities to grow the business.
• Motivating the team in order to drive our sales
• Delivering 5 star customer service.
• Opening and closing the shop.
• Money handling.
• Planning and executing successful events.
• Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
• Oversaw inventory management to avoid any shortage or excess stock issues.
• Managed daily operations to increase productivity.
• Assisted in the recruitment process for hiring quality staff members.
• Trained new hires and set up mentoring relationships to drive team performance.
• Logged daily activities and notable incidents during production shifts.

Sales assistant - Lush - Bournemouth, Dorset

(2025-10 - 2026-03)

• Improved customer service by efficiently handling queries and complaints.
• Demonstrated products effectively leading to increased sales conversions.
• Built strong relationships with regular customers for repeat business.
• Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
• Collaborated effectively with team members to meet sales targets.
• Utilised excellent communication skills to provide detailed product information.
• Addressed customer needs promptly, resulting in positive feedback and loyalty.
• Fostered a welcoming store environment by maintaining clean and well-organised displays.
• Delivered exceptional after-sales service, encouraging repeat business.
• Learnt about new products quickly, providing comprehensive guidance to customers.
• Ensured stock replenishment in a timely manner to maintain product availability.
• Managed till operations smoothly, reducing waiting time for customers.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.

Community therapist - Bcp council - Bournemouth, Dorset

(2023-04 - 2024-09)

• Collaborated effectively with multidisciplinary teams for optimal patient care.
• Delivered effective therapeutic strategies by building trusting relationships with clients.
• Developed tailored treatment plans to promote positive behaviour change.
• Maintained up-to-date records of clients' progress towards their therapeutic goals.
• Adapted approach depending on the unique circumstances of each client case, leading to more personalised care.
• Worked closely with families, providing them necessary support and guidance.
• Performed in-depth assessments to determine client issues and potential treatment plans.
• Monitored client progress to update case records and reports.
• Participated in meetings and training to align with guidelines and procedures.
• Interviewed patients to identify symptoms and collect history information.
• Liaised with patients, families and doctors to align treatment goals and recovery.
• Oversaw discharged plans to manage completion of treatment.

Night shift manager - John Lewis plc - Bournemouth, Dorset

(2016-11 - 2020-06)

• Managed night shift operations, ensuring smooth running of the business.
• Collaborated with management on strategic planning and goal setting.
• Implemented inventory checks to avoid stock shortages.
• Ensured compliance with safety regulations for a secure working environment.
• Organised team schedules to maximise productivity and efficiency.
• Delegated tasks fairly amongst staff members, promoting teamwork and efficiency.
• Assessed performance of staff and provided feedback for improvement.
• Trained new employees on company policies and procedures, guaranteeing standards were met.
• Supervised restocking activities for readiness of next day's operation.
• Upheld high standards of cleanliness in line with health and hygiene regulations.
• Maximised business performance, providing timely and proactive response to operational issues.
• Scheduled night staff and coordinated workflow to foster adequate shift coverage and seamless operations.
• Maintained safe and secure environment by monitoring signs of disruptive behaviour.
• Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
• Managed cash handling procedures, reducing discrepancies in the daily tally.

Bar manager - Ringwood brewery - Bournemouth, Dorset

(2013-01 - 2017-10)

• Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
• Managed cash handling procedures, reducing discrepancies in the daily tally.
• Monitored stock levels to avoid any potential shortages during peak hours.
• Maintained a clean and hygienic environment, improving overall ambiance of the bar.
• Enhanced customer satisfaction with professional bartending techniques.
• Ensured compliance with local licensing laws for smooth operation of the bar.
• Trained new staff on customer service protocols to enhance guest experience.
• Oversaw general maintenance of bar equipment resulting in fewer operational disruptions.
• Coordinated events at the venue, leading to increased bookings.
• Built loyal customer base by creating welcoming environment with top quality service.
• Monitored and maintained stock levels for maximised efficiency and minimised waste.
• Resolved complaints calmly and professionally to achieve positive customer outcomes.
• Completed accurate end-of-day financial routines for cash and card transactions.
• Led by example in providing customers with attentive, professional restaurant service.
• Reconciled cash and credit card transactions to maintain accurate records.

NVQ Level 2 - Floristry - Bournemouth and Poole college (2007-09)

GCSEs - Art - Oakmead college of technology (2006-07)

GCSEs - Photography - Oakmead (2006-07)

GCSEs - Science - Oakmead (2006-07)

GCSEs - Maths - Oakmead college of technology (2006-07)

GCSEs - English - Oakmead college of technology (2006-07)