Alfie Knee

Versatile professional with expertise in online reselling and MTB mechanics, demonstrating strong skills in customer engagement, sales management, mechanical troubleshooting, and inventory control. Proven ability to manage budgets effectively, ensure quality assurance, and deliver exceptional customer satisfaction through clear communication and problem-solving. Adept at preventive maintenance, parts replacement, and fault diagnosis while maintaining health and safety standards.

Committed to continuous learning and excellence with a focus on strategic planning and task collaboration to drive operational success.

online reseller - self employed - Consett, Durham

(2025-01)

• Managed independent online reselling business on Vinted, buying and selling pre‑loved clothing & items
• Handled full sales process: product research, sourcing, photographing, writing accurate descriptions, pricing & listing items
• Tracked income and expenses alongside processing payments, ensuring consistent profitability through effective budget management.
• Packed and posted orders promptly while maintaining clear communication with buyers to secure positive feedback.
• Resolved queries & issues professionally, maintaining a high seller rating
• Engaged with customers to understand needs and provide tailored service, enhancing overall customer satisfaction.
• Resolved customer complaints to maintain positive relationships. with calm, clear communication and problem-solving.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Maximised customer engagement and satisfaction by delivering excellent customer service.
• Fulfilled service time requirements to enhance customer satisfaction. and quality targets.
• Identified issues, analysed information and provided solutions to problems.
• Actively listened to customers to fully understand requests and address concerns.
• Built and maintained courteous and effective working relationships.
• Handled customer concerns and escalated major issues to supervisor.
• Demonstrated consistent hard work and dedication to achieve results and improve operations.
• Met schedule using excellent planning and coordination skills.
• Maintained clean, safe working environments to eliminate accident risks.
• Prepared a range of written communications, documents and reports.
• Developed excellent working knowledge of industry trends and improvements in processes.
• Developed time management & organisation skills alongside full-time school.

MTB mechanic - self employed - Consett, Durham

(2024-08)

• Performed routine maintenance checks, including oil changes and tyre rotations, to ensure safe operation and prevent mechanical failures.
• Identified mechanical faults, determined causes and ordered new parts to resolve issues.
• Restored and replaced damaged parts to eliminate further issues.
• Performed rebuilding and part replacement to improve overall functionality to restore bike performance.
• Performed preventive and corrective maintenance to reduce faults.
• Dismantled parts to diagnose and trace faults.
• Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
• Conducted test drives before and after repair services.
• Removed old oil, replaced filters, and added correct amount of new oil to ensure optimal engine performance.
• Used technical manuals and repair documentation to plan and implement high-quality corrections to various owner issues.
• Maintained detailed knowledge of setting up and operating hand and machine tools
• Managed inventory of spare parts and tools, optimising stock levels to ensure timely availability for scheduled repairs.
• Acquired affordable new and pre-owned parts to optimise repair costs from reputable suppliers.

NVQ Level 2: OCR engineering manufacture in quantity - level 2 pass - engineering manufacturing i nquantity - consett academy (2025-01 - 2026-01)

NVQ Level 2: OCR principles of engineering manufacture - level 1 distinction - principles of engineering manufacture - consett academy (2025-01 - 2026-01)

NVQ Level 2: City & Guilds level 2 construction operations - level 2 merit - painting and sanding a door, and framing a stud wall - consett academy (2025-01 - 2026-01)

GCSEs: AQA english language - consett academy (2021-01 - 2026-01)

GCSEs: combined science trilogy - consett academy (2021-01 - 2026-01)

GCSEs: mathematics - consett academy (2021-01 - 2026-01)

GCSEs: geography - consett academy (2025-01 - 2026-01)