Data Analyst
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Former Service Desk Analyst eager to kick-start a career in cybersecurity. CompTIA Network + certified and working towards a Security + certification.
◦ Analyse SCADA telemetry data to proactively identify and prevent critical failures and spillages from sewage pumping stations.
◦ Contributed to operational efficiency saving over £110,000 in energy costs through timely interventions.
◦ Troubleshot issues across legacy and modern systems, supporting a user base of over 3,000 employees.
◦ Managed user accounts in Active Directory, ensuring secure access control during onboarding, job transitions and offboarding.
◦ Configured and supported Cisco phones and maintained IT services via the ServiceNow self-service portal.
