Alfie Rulton

A confident, hardworking, and highly motivated individual with a strong background in customer service, administration, and recruitment. Experienced in high-pressure environments with excellent communication, organisational, and problem-solving skills. Skilled in handling customer queries, managing data, and supporting operational processes. Seeking new opportunities to contribute to a dynamic team and continue professional development.

Seasonal Sales Associate at Harrods (2024-11 – 2025-01)

• Delivered high-quality customer service at tills and on the shop floor, ensuring a luxury retail experience.
• Handled customer complaints and queries with professionalism and empathy.
• Processed transactions, refunds, and exchanges accurately using POS systems.
• Maintained stock levels and updated inventory logs.
• Assisted with dispatch operations and tracked deliveries.
• Completed daily sales reports and communicated feedback to management.

Sales associate at waitrose (2023-09 – 2024-10)

• restocking the shelf and fridges making sure food in is date and not gone out of date
• organising the stock making sure all food in right space even drinks
• working or the tills and helping customers out with their shopping
• Unloading and loading deliveries to put out new stock or even bag order for uber eats and just eats etc
• Cleaning the shop floor and the shop so it suitable for when people come to shop

Student Recruitment Executive at Merseyside Consultancy (2023-02 – 2023-08)

• Provided customer service to prospective students via phone, email, and in-person consultations.
• Scheduled appointments, managed calendars, and coordinated recruitment events.
• Maintained and updated client records using CRM systems.
• Created and edited promotional materials for social media campaigns.
• Prepared weekly performance reports and tracked engagement metrics.
• Responded to enquiries and followed up with leads to ensure conversion.

Trainee Recruitment Consultant at MedicsPro (2022-11 – 2023-01)

• Delivered customer service to healthcare professionals seeking employment.
• Screened CVs and verified documentation for compliance with NHS standards.
• Scheduled interviews and managed candidate communications.
• Updated internal databases and tracked recruitment progress.
• Assisted with onboarding paperwork and reference checks.
• Responded to queries regarding job roles, pay rates, and placement timelines.

Operative at ford motors (2022-04 – 2022-10)

• working on conveyor belt while engines are being put on and inspecting them before they go into motors
• adding gasket on the motor and using tools to tighten it
• if a engine was faulty we would take it off and repair it manually with a wrench and spanner
• Tidying the work place and end of shift so it suitable to work in
• Meeting deadlines daily so we could send out shipments

Recruitment Consultant at Showforce (2022-01 – 2022-03)

• Conducted outbound calls to potential clients and candidates.
• Provided detailed information about job roles and application processes.
• Reviewed CVs and assessed eligibility based on job specifications.
• Managed application tracking and maintained digital filing systems.
• Liaised with internal departments to coordinate placements and onboarding.
• Delivered feedback to unsuccessful candidates with professionalism.

Warehouse Administrator & Data Analyst at Ocado (2020-09 – 2021-11)

• Delivered internal customer service to warehouse staff and management.
• Conducted quality checks and logged discrepancies in delivery records.
• Created and managed staff rotas using scheduling software.
• Supervised weekend operations and delegated tasks to team members.
• Entered and analysed data for logistics and performance reporting.
• Produced weekly reports and maintained compliance documentation.

Store Manager at Subway (2019-05 – 2020-09)

• Provided customer service in a fast-paced food retail environment.
• Handled complaints, special requests, and service recovery.
• Managed inventory, placed orders, and tracked stock levels.
• Processed payroll, created rotas, and maintained staff records.
• Trained new employees on food safety, customer interaction, and operational procedures.
• Completed daily cash reconciliation and banking duties.

Shop Floor Assistant at Card Factory (2018-03 – 2019-06)

• Assisted customers with product enquiries and purchases.
• Processed transactions and handled returns and exchanges.
• Replenished stock and maintained visual merchandising standards.
• Updated inventory records and supported stocktakes.
• Promoted seasonal products and supported in-store campaigns.
• Completed daily task sheets and reported to store management.

BTEC Level 1–3 in Sport and Active Leisure – Barking and Dagenham College (2019)

Level 2 NVQ Certificate in Activity Leadership – Redbridge College (2018-07)

– Eastbury Comprehensive School (2016-07)