Alfonso G

am a hard-working, responsible, communicative, and adaptable person. Due to my outgoing and friendly nature, customer service and customer satisfaction are my top priorities. I have lived most of my life in England but come from a mixed background of Spanish and Egyptian parents. I grew up in a holiday hotspot on the island of Tenerife, as a result, I am fluently bilingual. I speak Spanish and English at a native level.

I enjoy working in a team, although I am also adept at working individually, as well as using my leadership skills in management roles. I am confident in carrying out tasks with efficiency, a positive demeanor, and using problem-solving skills to get the job done, and done excellently.

Bartender / Front of House Supervisor

Socius - Burnham Market, February 2023 to Present

Seasonal Manager The Brisley Bell - Brisley, November 2023 to January 2024

My position as a seasonal manager at the Brisley Bell over the festive period included many responsibilities. As well as gaining the ability to manage and coordinate a team under extreme pressure at one of Norfolk's award-winning and famous gastropubs.

Which included

• Bartending (and bar managing)
• Stock checks
• Maître d'hôtel
• Waiting
• Running
• Cashing up
• Opening up and closing the pub
• Welcoming customers and checking in guests
• Housekeeping
• Organizing phone calls and emails
• Breakfast service

Assistant General Manager

Barsham Arms Pub & Kitchen - Norfolk, July 2023 to November 2023

I was responsible for the day-to-day running of the pub and inn (3 bedrooms upstairs, 1 cottage to our side). This position allowed me to, refine my managerial skills and further my knowledge in the field.

Furthermore, the primary (and secondary) responsibilities this position entailed included the following:

• Cashing up
• Working the till
• Preparing our weekly rota
• Splitting up tips fairly
• Waitering
• Menu editing
• Restaurant managing
• Working behind the bar
• Ordering and making sure all stock is accounted for
• Maintenance and repairs within the pub
• Barista
• Organising reservations and bookings
• Sorting out invoices, bills, and other maintenance costs
• Responding to emails and managing company calls
• Social media management
• File management
• Pot washing
• Breakfast service
• Gardening (both front and back)
• Front of House management
• Line cleaning

Sadly, the owner shut down the business suddenly and unexpectedly.

Host Staff and Hotel Management

Hotel Villa Luz, Magic Costa Blanca Group - Gandía, Valencia provincia, May 2023 to August 2023

• I had a client-facing and leadership role, in which I was trusted to ensure all of our clients were happy with their stay at our beach hotel, which has had a very successful reputation over the years in terms of quality, entertainment, and comfort.
• I attended to every customer who came forward with requests and made sure that the problem was resolved to the highest level of customer service. I enjoyed interacting with customers to make sure that their opinions and voices were heard.
• My position also included managing the hotel and any incident that may occur during the absence of the hotel director. I ensured that every department was carrying out its work in a safe and efficient environment. During the hot summer months, employee care is just as important as customer care.
• As a member of management and host staff, the position also required me to inspect the kitchen and food storage to ensure quality products were being used in our restaurant, beach, pool, and indoor bars.
• I was also required to work as both a waiter and receptionist if there was a shorthand of employees or an increased number of guests during certain hours, which has developed my resilience and ability to work under pressure. This experience has allowed me to remain calm in the most stressful of situations and has taught me the value of control and organisation within a fast-paced work environment.
• The daily responsibility of writing reports was up to me. This required expertise in Microsoft Office, hosting software, dealing with customer reviews, surveys, and feedback, and relaying this to the team. This also included calling customers and partners directly.

Spanish Tutor at University 

Freelance and independent, Guildford, September 2018 - June 2022

In my spare time and as a mini side job, I often gave tutoring classes online and in person to other university students who required it. Charging approximately £18 to £20 an hour at a student rate.

Customer Service Assistant and Supervisor

Wickes Hardware Store - Guildford, September 2018 to May 2022

• Responsible for stock and storage control
• Online sales
• Cashier control and returns control manager
• Loading and unloading of stock
• Assembly of promotions
• Personalised customer service
• Meeting and exceeding sales targets
• Creation of a pleasant and welcoming environment for customers

Parks Police Service (Work Experience)

Metropolitan Police - Kensington and Chelsea, June 2013 to July 2013

My first official experience in law enforcement and policing. My very junior role made me understand the importance of community, public interaction and dialogue in a public setting.

Bachelor's degree in Political Science (2:1)

University of Surrey - Surrey, September 2019 to June 2022

Certificate of higher education in Law

University of Surrey - Surrey, September 2016 to June 2018

BTEC Level 3 in Marketing, Business and Law (Distinction * in all)

City of Westminster College, Paddington Green Campus - Westminster, September 2014 to June 2016

GCSE

Add field of studyFulham College Boys School - Fulham, September 2011 to July 2014