Kitchen Assistant at House Care C. L. Grassi (2025-10 – 2026-07)
- Assisting the chefs on food preparation and on basic cooking tasks.
- Keeping equipment and workstations clean, to the highest standard.
- Unloading and organising the products delivered daily.
- Following safety and food hygiene regulations.
Junior Manager at 15 Grams (2024-06 – 2025-07)
- Managing day-to-day operations of the coffee shop.
- Managing orders daily.
- Keeping records of the law hygiene standards of food/drinks.
- Training new team members, and advising them on the best ways to solve issues with clients or on how to deliver excellent customer service.
- Ensuring all the areas of coffee shop were kept clean and tidy and ensuring all the equipment was working properly.
- Proposing ideas to the other mangers on how to make the service more efficient, how to boost sales and how to build and grow customers loyalty overtime.
Team Leader at Gail’s Bakery (2024-03 – 2024-06)
- Ensuring the best customer service - from welcoming each person with a big smile to solve any possible problem that might arise in an efficient manner.
- Taking charge of my team by setting a positive example and directing each person to their task.
- Maintaining the work and customers areas cleaned and at high standards of hygiene.
- Managing orders daily and supervising stock count weekly.
Duty Manager at Decathlon (2023-07 – 2023-09)
- Responsible for the opening and the closing of the store.
- Making sure that every delivery of the Decathlon products was sorted out and tidy up, rapidly, ready for the customers to purchase it.
- Managing customer complaints and finding the appropriate solution to make them happier (Decathlon's motto is 'satisfied or satisfied')
Sport Advisor at Decathlon (2023-03 – 2023-09)
- Assisting each customer precisely and efficiently: offering products for their needs, informing and recommending sports products, especially those located in my departments (camping, team sports, hiking)
- Helping customers making the purchasing process quick and easy.
- Keeping the sales and display spaces tidy and setting them up in an organised manner.
- Participating in the inventory and taking security actions or finding solutions in case of theft or missing products.
- Assisting in sorting products on delivery days.
Shift Leader at Cafè Nero (2022-09 – 2023-03)
- Taking orders from customers and preparing them hot and cold drinks, such as coffees, teas and other special company’s beverages.
- Cleaning and sanitising work areas, utensils and equipments.
- Assisting my manager in the organisation of the store, such as assuring that the standards of the company were followed by our team or making delivery orders.
Barista - Drive-through at Costa Coffee (2021-06 – 2022-08)
- Serving and taking orders from customers.
- Preparing hot and cold drinks, such as coffees, teas, and special company’s beverages.
- Cleaning and sanitizing work areas, utensils, and equipment.
Babysitter at Koru Kids (2021-04 – 2021-06)
- Looking after 5-year-old boy and engaging with him during the day for 2 to 3 times weekly.
- Creating educational and innovative games adapted for the age of the child.
- Consistently ensured the child was fed and bathed.
Waitress at The Old Fire Station Restaurant (2020-09 – 2021-02)
- Welcoming customers with a big smile.
- Taking customers’ orders and serving food and beverages to their table.
- Ensuring that the tables were always cleaned.
- Cleaning the floor and toilets/ working areas at the restaurant at the end of each shift.
Demipair - Housekeeper and Babysitter at Australian Family (2018-12 – 2019-02)
- Looked after family’s children and engaged with them during the day (5 and 7 years old).
- Organised and cleaned the property as needed.
- Enforced proper hygiene and safety.
