Alice Dalley

Organised administrative professional with over 5 years of experience across the medical, dental, and hospitality sectors. I specialise in managing complex clinical schedules and maintaining meticulous records within CRM systems. My focus is on providing a seamless, reliable front-of-house service that balances patient-facing care with strict GDPR compliance and operational efficiency.

After Sales Coordinator - Love Your Home - Tilford

(2024-10)

• Kept customers informed of deliveries, updates & changes to their delivery
• Planned & coordinated most efficient delivery routes for the business
• Scheduled & organises customer deliveries
• Managed communications between warehouse & delivery staff to maintain accuracy, route efficiency & customer satisfaction
• Managed customer reviews & queries to uphold the reputation of the business
• Efficiently handled CRM Software

Receptionist - Brookwood Dental Studios

(2021-02 - 2024-10)

• Managed patient records and updated medical histories
• Efficiently handled calls and email inquiries
• Organized dentist schedules and managed appointments

Medical Receptionist - The London Orthotic Consultancy, Kingston - Kingston

(2019-05 - 2021-02)

• Provided top-tier administrative support and front-desk services
• Supported orthotists and managed client data
• Processed client invoices and handled payments, ensuring GDPR compliance