Shuhenaz Begum

Friendly, reliable and customer-focused professional with extensive experience in customer service, telephone enquiries, reception, appointment booking and administration. Confident communicating with customers face-to-face and over the phone, resolving queries and working calmly in busy environments. Strong IT skills including Microsoft Word, Excel, PowerPoint and Outlook, with the ability to learn new systems quickly.

Now seeking a fully remote part-time role of around 16 hours per week where I can use my customer service and administrative experience.

Dental Receptionist - Liverpool Road Dental Clinic, Community Dental Services

(2019-10 - 2021-11)

• Received and made telephone calls from patients and other contacts.
• Booked, rearranged and cancelled patient appointments.
• Completed daily administrative paperwork for dental officers.
• Scanned paperwork and maintained organised patient records.
• Handled referral patients and directed enquiries appropriately.
• Provided a friendly and professional reception service.

GPR Sales Assistant / Ticket Office - Govia Thameslink Railway

(2013-10 - 2019-01)

• Provided excellent customer service at the ticket office and on station platforms.
• Sold tickets, handled cash and completed end-of-day cashing-up procedures.
• Answered customer questions about travel information, routes and directions.
• Supported customers during service disruption and helped resolve travel issues.
• Assisted wheelchair users with safe boarding using ramps.
• Worked effectively in a fast-paced environment while handling large volumes of money.

Temporary Retail Assistant - Claire's Accessories

(2010-12 - 2011-01)

• Served customers at tills and answered product and availability questions.
• Maintained stock and kept the shop floor and stockroom organised.
• Supported store displays and general housekeeping.

NCFE Level 2 Cabin Crew - Bedford College (2010-01 - 2011-01)

Travel & Tourism Level 1 - Travel & Tourism - Bedford College (2009-01 - 2010-01)

Health & Social Care Diploma - Health & Social Care - Bedford College (2008-01 - 2009-01)

GCSEs - English, Mathematics, Science, ICT, Health & Social Care - John Bunyan Upper School