Retail Assistant Manager at French Connection (2026-05 – Present)
- Keyholder
- Customer facing (transactions, answering enquiries, problem solver)
- Team motivator, teaching and guiding the team to give the best customer service
- KPI's following up on sales, conversion, traffic and analyse those figures to make changes to structure, shopfloor, ways of working to improve results and hit targets
- Visual merchandising, floor rehangs every week (end of season sale)/VM guidelines
- Admin (banking, health & safety checks)
- Delivery/transfers (processing, following up on invoices sending stock back to warehouse)
Store manager at Just Williams Toys (2025-07 – Present)
As a store manager in just williams I have a duty and responsibility to oversee the store operations and have responsibilities including
- Deliveries (adding stock, creating stock lists, overseeing processes)
- Networking (working with Suppliers from different companies, store visits, toy fair)
- Team schedules (rotas)
- Key holder
- Training staff
- Carrying out HR investigations/reviews
- Merchandise stock (shopfloor/window display) analyse sales, customer transactions, stock flow up/down move stock according to point of placement in mind referring back to sales
Team manager at Primark (2024-11 – Present)
In this role my key focus is the running of everyday tasks, customer assistance and developing ideas and actioning them to upsell and showcase my departments
- Helping customers with inquiries and feedback
- Managing a team
- Following and maintaining company standards
- Driving team to accomplish daily goals
- Sales including visual merchandising, department layout plans working with system to showcase top selling products and boost on additional areas
- Driving team tasks with filling, clearing, tidying of stock
Sales Assistant/Team Leader/department manager at H&M (2022-10 – 2024-11)
I started as a sales advisor as I wanted to relearn and gain better skills and knowledge until I became more confident in myself and then 6 months later I was given the opportunity to become team leader and have more responsibilities and standards to uphold. As I progressed I have become more observant and better at communication, problem solving and more knowledge on how to work with a team and keep a department running well and efficiently.
Sales Assistant/Supervisor at Sales, membership Savers Health and Beauty (2021-02 – 2022-09)
I have many skills
- Including upselling products (specifically perfume)
- Stocking shelves
- Opening and closing store
- Managing a team
- Banking
- Customer service (helping customers who need help/inquiries)
Department manager at Sales, membership Savers Health and Beauty (2023-10 – 2022-09)
- Open and close store
- Delivery
- Admin (banking, cashing up/floating tills)
- Managing a team
- Clearing stock
- Tidying and maintaining garment care
- Helping customers with inquiries and feedback
- Planning rotas
- Following and maintaining company standards
- Driving team to accomplish daily goals
