Event Planner - 2 Years - The Waldorf Hilton London
- Orchestrate high-profile events for up to 900 guests with budgets reaching £1 million, delivering comprehensive planning and VIP Logistics
- Create detailed function sheets and coordinate cross-departmental briefings to ensure seamless execution of corporate conferences and private receptions.
- Partner with clients to transform concepts into exceptional events, providing creative solutions while managing entertainment, AV and decor relationships.
- Leading department meetings and event briefings to ensure all details are communicated to the right departments.
- Coordinate travel and accommodation for event guests, high profile individuals, VIPs, and speakers.
- Drive continuous improvement through post-event analysis, client feedback collection, and implementation of refined processes for future events.
Conference and Events Operations Assistant - 1 Year 5 months - The Waldorf Hilton London
- Coordinate with vendors, ensuring event requirements are met.
- Oversee event setup and tear down, ensuring equipment functionality.
- Managing events up to 900 guests and leading a team of 30 in-house and agency staff members ranging from conferences to receptions to seated dinners etc. Ensuring all team members are fully briefed on the event plan.
- Orchestrate comprehensive event operations, ensuring seamless equipment management and real time problem resolution while maintaining rigorous health and safety standards.
- Foster strong partnerships with internal teams and external companies, facilitating smooth event execution through proactive communication and strategic resource allocation.
Receptionist - 1 year - Hilton Garden Inn Silverstone
- Streamlined guest check-in procedures and optimized room allocation strategies, leading to enhanced guest satisfaction and maximized occupancy rates.
- Taking all enquiries in person, on the phone and via email, assisting all guests with special requirements.
- Ensuring maximum room occupancy and up-selling of hotel services.
- Created our package system for any special occasions being celebrated in the hotel
- Responsible for managing customer complaints and providing solutions to improve their experience.
- Managed the VIP suites and hospitality boxes during the hotel’s first British Grand Prix
