Tylia Cole

Seasoned hospitality professional with 14 years of experience across various roles, including Bartender, manager, event coordinator, manager, brand ambassador, server, and customer service representative. Proven expertise in managing a wide range of events, from intimate gatherings to large-scale festivals. Skilled in project management, marketing and client engagement, with a track record of delivering seamless execution.

I am passionate about creating memorable experiences and driving repeat business through exceptional service and team leadership.

Event Coordinator at Freelance/Contracted (2012-08 – Present)

• Coordinate and manage diverse events from $10k-120k, ensuring seamless execution and client satisfaction.
• Engage with clients to develop clear event purposes and accurate attendance forecasts.
• Maintain relationships with over 30 vendors to meet client visions and event requirements.
• Serve as primary contact for clients, providing detailed vendor and pricing information.
• Specialize in live events with 5,000-400,000 attendees, ensuring smooth operations and safety.
• Served as key liaison between clients and stakeholders, providing expert guidance on vendors, pricing, and venue accommodations for optimal event outcomes.
• Expertly managed executive, special talent, and guest speaker logistics, ensuring smooth operations and enhancing overall event experiences.

Lead Event Special at Advantage Solutions (2023-09 – 2024-11)

• Lead event coordination, ensuring seamless execution and high attendee satisfaction.
• Develop and implement event strategies, boost engagement, and drive sales growth.
• Train and manage event staff, promoting a collaborative and efficient team environment.
• Oversee all administrative tasks critical to successful event demos.

Nightlife Bartender / Brand Ambassador at Freelance (2023-09 – 2024-11)

• Provide high-end bartending services across bars, lounges, clubs, and special events, adapting to diverse atmospheres and clientele.
• Create and serve craft and signature cocktails while ensuring efficient, clean, and safe bar operations.
• Represent and promote liquor and beverage brands through engaging guest experiences, tastings, and product education.
• Collaborate with venue managers, promoters, and event planners to execute themed parties, brand activations, and VIP experiences.
• Coordinate and manage private events, including menu planning, setup/breakdown, and client communication.
• Maintain brand integrity and elevate customer satisfaction through personable, professional service.
• Build recurring client relationships and bookings through reputation, referrals, and social media presence.

Bartender / Server at Palate (2023-01 – 2023-08)

• Crafted innovative drink menus aligned with restaurant themes, enhancing customer experience and boosting beverage sales.
• Managed high-volume private events, ensuring seamless service for 20+ guests while maintaining exceptional customer satisfaction.
• Mentored new hires on company policies and best practices, fostering a cohesive team environment and improving overall service quality.

Dietary Aide at Baystate Hospital (2020-03 – 2020-07)

• Streamlined meal service for 100+ residents, enhancing efficiency and adherence to dietary protocols while maintaining high customer satisfaction levels.
• Arranged tray and table settings with proper tableware, condiments and tray card.
• Assessed individual nutritional risk and status by interviewing patients and reviewing medical charts.
• Meticulously documented resident consumption patterns and behavioral changes, contributing to improved patient care and nutritional outcomes.
• Conducted thorough nutritional risk assessments, analyzing patient data to develop tailored dietary plans and enhance health outcomes for hospital residents.

Lead Bartender at Wings Madness (2019-07 – 2019-11)

• Consulted with managers to organize special events and promotions.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Upsold daily specials and beverage promotions to exceed daily sales goals.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
• Evaluated new bartenders' performance (retrained if needed).
• Managed bar inventory, restocked supplies, and placed orders for spirits, beer, wines, and mixers.

Bartender / Brand Ambassador at MGM Springfield (2018-07 – 2019-07)

• Elevated guest experience as Brand Ambassador, promoting MGM's luxury offerings and coordinating high-end events for VIP members, driving customer satisfaction and loyalty.
• Maximized revenue through strategic upselling of products and services, while maintaining exceptional customer service standards and resolving inquiries effectively.
• Pioneered creative approaches to event planning and guest engagement, enhancing the MGM brand and creating memorable experiences for Noir members.
• Meticulously managed bar operations while embodying MGM's brand values, ensuring compliance with regulations and maintaining a high standard of service.

Bachelor of Nursing Science in Nursing – Chamberlain University (2027-05)

Certificate in Para Education – Springfield Technical Community College (2025-09)

BBA in Hospitality Management and Tourism – University of Massachusetts Amherst (2023-05)

Associate degree in Marketing – Springfield Technical Community College (2023-01)

Associate degree in Hospitality Management and Tourism – Holyoke Community College (2015-05)