Alicia Watts

I am a confident, sociable professional with experience in finance compliance, business operations, administration and customer service. I enjoy meeting people and being someone colleagues can rely on. Alongside my day-to-day role, I support management with departmental wages and operational coordination, work with directors and keep teams informed when priorities change.

I am practical and business minded: I think through the best and worst likely outcomes so I can prepare, solve problems and keep things moving. I look for ways to improve how work gets done, whether that means building a clearer Excel tracker or reorganising documents so the right information is easy to find. I am comfortable taking on extra hours when the business needs me.

Compliance Officer at The Trade Centre Wales (2023-06 – Present)

• Review finance and customer documentation to ensure accuracy, completeness and compliance before completion.
• Explain HP finance agreements and financial information clearly to customers, including affordability, rates and commission disclosures.
• Consistently achieve 90%+ in six-weekly compliance observations, exceeding the required 70% pass standard.
• Support departmental management with wider responsibilities, including wage administration for a team of seven.
• Coordinate customer vehicle collections, ensuring required work is completed and relevant teams are kept informed.
• Maintain clear communication between customers, managers, mechanics, technicians, yard staff and directors.
• Create and maintain Excel spreadsheets, trackers and organised administrative resources used by colleagues.
• Proactively improve office organisation and document accessibility to make day-to-day processes more efficient.
• Handle customer queries and concerns professionally while balancing multiple time-sensitive priorities.

Business Manager at The Trade Centre Wales (2022-11 – 2023-06)

• Qualified customers and maintained communication throughout the sales process, ensuring they remained informed at each stage.
• Built strong customer relationships, handled telephone communication and responded confidently to queries.
• Supported the sale of warranty and paint-protection products while maintaining a professional customer experience.

Administrator at Admiral Car Insurance (2020-08 – 2022-11)

• Managed customer calls, processed payments, produced insurance quotations and completed accurate data entry.
• Developed strong administrative, telephone and customer-service skills within a busy insurance environment.

Administrator at Brynymor Digital Press (2019-06 – 2019-09)

• Managed reception calls, processed telephone payments and orders, packaged valuable items and answered customer queries.

Receptionist at Salon 21 (2019-03 – 2019-06)

• Managed telephone appointments and supported the smooth day-to-day running of a customer-facing salon.

A Levels in English Literature, English Language, Media Studies, Textiles, Welsh Baccalaureate – Gorseinon College (2019 – 2021)

GCSEs in English Language (B), English Literature (C), Double Award Science (CD), Welsh Language (C), Welsh Literature (C), Business (C), Welsh Baccalaureate (B), Catering & Hospitality (C) – Ysgol Gyfun Bryntawe (2014 – 2019)