Alicja Neighbour

Experienced and compassionate Adult Social Care professional with over 10 years' experience supporting people in their own homes and within the community, including significant experience in senior and management roles. Currently working as a Deputy Manager, overseeing and supporting approximately 55 clients with a range of health, care and wellbeing needs, while also coordinating and supporting staff. Experienced in care planning, risk assessment, safeguarding, multidisciplinary working, staff coordination and person-centred support.

A strong advocate for independence, dignity and choice, with a proven ability to build positive relationships with clients, families, colleagues and health and social care professionals. Confident identifying changes in needs, managing risk and escalating concerns appropriately.

Deputy Manager - Easy Living Solutions

(2024-09)

Oversee and support approximately 55 clients with a range of health, care and wellbeing needs within the community.

• Directly manage and support staff, including coordinating rotas and matching staff to clients according to individual needs, preferences and compatibility.
• Contribute to assessments, care planning, risk assessments, reviews and ongoing monitoring of changing needs.
• Maintain accurate and confidential records relating to care, wellbeing, incidents, risks and communication with professionals.
• Work closely with GPs, nurses, occupational therapists, families and other health and social care professionals.
• Attend multidisciplinary meetings and contribute to safeguarding discussions and risk management.
• Support individuals to maintain independence and remain safely within their own homes and communities.
• Use active listening, empathy and person-centred approaches to build trust and encourage engagement with care and support.
• Identify changes in health, behaviour or wellbeing and take appropriate action, including escalation and referral where required.
• Support staff to deliver consistent, safe and high-quality person-centred care.

Senior Community Support Worker - Easy Living Solutions

(2016-07 - 2024-09)

Promoted to Senior Community Support Worker in 2020. Supported older people in their own homes and communities to maintain independence, dignity and quality of life.

• Progressed to a Senior role, supporting and coordinating a team of approximately 14 Community Support Workers.
• Built positive relationships with clients and families and adapted support to individual needs, preferences and circumstances.
• Supported people living with dementia, Parkinson's disease and diabetes, as well as individuals experiencing social isolation and reduced independence.
• Supported clients with nutrition, hydration, shopping and healthier lifestyle choices in line with their individual needs and preferences.
• Identified risks and changes in wellbeing and communicated concerns appropriately to managers and health and social care professionals.
• Contributed to care plans, risk assessments, reviews and accurate case recording.
• Supported people to access community activities and services to reduce isolation and improve social wellbeing.
• Worked collaboratively with families and professionals to promote safe and effective support.

Production Operator - Paragon

(2015-08 - 2016-06)

Worked within a production environment, maintaining high standards of quality and accuracy.

• Worked as part of a team to meet customer requirements and ensure orders were completed efficiently.
• Developed strong organisational skills, reliability and attention to detail.

Level 4 Lead Practitioner in Adult Social Care - Adult Social Care (2026)

Level 2 Certificate in Principles of Care Planning - Care Planning - NCFE CACHE (2018)

NVQ Level 2 Adult Health and Social Care - Adult Health and Social Care (2017)

ECDL – European Computer Driving Licence - Computer Literacy (2010)

Matura - Mathematics, Polish, German and Geography - Zespół Szkół Ogólnokształcących nr 8, Łódź, Poland (2007 - 2010)