Alicja Walls

Experienced Warehouse and Logistics Manager with over 20 years of experience within warehousing, manufacturing, distribution and supply chain operations. A proven leader with extensive expertise in warehouse management, stock control, operational planning, health and safety compliance, team development, performance management and customer service. Having progressed from Warehouse Operative to Shift Manager through dedication, strong performance and leadership capability, I have developed a comprehensive understanding of warehouse operations at every level.

Experienced in managing large teams, achieving KPI targets, workforce planning, inventory accuracy, continuous improvement initiatives and maintaining high audit and compliance standards. Fluent in both English and Polish, with excellent communication, organisational and problem-solving skills. Committed to achieving the highest standards in safety, service and operational performance.

SHIFT MANAGER - GREAT BEAR

(2023-02)

• Lead, manage and motivate warehouse teams to achieve and exceed productivity and service KPIs.
• Ensure the highest standards of health, safety, hygiene and quality compliance are maintained.
• Manage Goods In operations to ensure stock is received efficiently and accurately.
• Deliver communication briefings and operational updates across shifts.
• Develop and coach team members to maximise performance and support succession planning.
• Conduct disciplinary, grievance and investigation meetings in accordance with company procedures.
• Manage absence levels and conduct return-to-work interviews.
• Monitor attendance and workforce performance.
• Plan labour requirements, overtime and agency staffing to meet operational demands.
• Coordinate training requirements including First Aiders and Fire Marshals.
• Support senior management with operational and strategic objectives.

WAREHOUSE SHIFT SUPERVISOR - GREAT BEAR

(2021-07 - 2023-02)

• Supervised daily warehouse operations across inbound and outbound functions.
• Managed and developed warehouse staff through training, coaching and performance reviews.
• Ensured compliance with health and safety regulations and company standards.
• Conducted welfare meetings, investigations and disciplinary hearings.
• Coordinated logistics activities to ensure timely receipt and dispatch of goods.
• Maintained accurate operational records and performance reports.
• Worked closely with Shift Managers to achieve operational objectives.

OPERATIONS CONTROLLER - GREAT BEAR

(2020-10 - 2021)

• Managed inbound and outbound schedules to ensure service levels were achieved.
• Coordinated goods receipt, picking and dispatch operations.
• Prioritised workflow to maximise warehouse productivity and customer satisfaction.
• Controlled outbound documentation ensuring complete accuracy.
• Liaised with transport providers to avoid collection and delivery issues.
• Produced detailed shift handovers and operational reports.

STOCK CONTROL TEAM LEADER - FOWLER WELCH

(2008-01 - 2020)

• Maintained stock integrity and inventory accuracy throughout warehouse operations.
• Coordinated inbound bookings and stock management processes.
• Conducted perpetual inventory counts and stock investigations.
• Acted as the primary customer contact for stock-related queries.
• Liaised with customers regarding stock management and operational issues.
• Supported dispatch operations and transport planning activities.
• Assisted communication between management and multilingual employees.
• Ensured stock rotation and warehouse organisation standards were maintained.
• Allocated stock and released orders to warehouse teams.

WAREHOUSE OPERATIVE - CHRISTIAN SALVESEN

(2006-08 - 2008-01)

• Order picking, loading, unloading and stock rotation.
• Maintained stock accuracy and achieved warehouse KPIs.
• Assisted communication with Polish employees and drivers.

BAKERY / WAREHOUSE OPERATIVE - PARK CAKE COMPANY

(2005-05 - 2006-08)

• Prepared ingredients and materials for production.
• Packed and palletised finished products.
• Supported production changeovers and dispatch activities.
• Maintained quality and food safety standards.

Certificate - Hotel Management - Cracow Hotelier School, Poland (2000 - 2002)

Qualification - Agricultural Specialist - Secondary Education Centre for Agriculture, Poland (1995 - 2000)