Joshua Longshaw

Experienced warehouse and retail professional with over seven years' experience across warehouse operations, logistics, stock control and customer service. Proven ability to consistently achieve productivity targets while maintaining high standards of accuracy, health and safety and customer service. Recognised as a dependable team player who supports colleagues, solves operational issues and maintains efficient warehouse performance in fast-paced environments.

Experienced operating forklifts and LLOP equipment, coordinating stock movement, resolving inventory discrepancies and supporting daily operational priorities. Now seeking a Warehouse Team Leader opportunity where I can develop people, improve performance and progress into warehouse management.

Willing to relocate to: Manchester

Colleague - Tesco - Manchester, Greater Manchester

(2023-09)

• Deliver excellent customer service in a busy retail environment.
• Supervise self-service checkout operations while ensuring accurate transactions.
• Resolve customer queries professionally and efficiently.
• Support stock replenishment and maintain product availability.
• Work effectively with colleagues to achieve daily operational objectives.
• Help reduce stock loss by following company procedures and maintaining vigilance.

Warehouse Operative - Toolstation - Manchester

(2022-03 - 2023-03)

• Operated LLOP equipment to accurately pick customer orders within demanding productivity targets.
• Maintained warehouse accuracy through stock investigations and inventory checks.
• Managed damaged stock and problem bins, ensuring products were returned correctly to inventory.
• Supported multiple departments during periods of high workload.
• Maintained excellent safety standards while handling stock movement.
• Demonstrated reliability and flexibility by assisting wherever operational needs required.
• Consistently achieved daily picking targets while maintaining high levels of order accuracy.

Warehouse Assistant - Howdens - Heywood, Greater Manchester

(2020-09 - 2022-03)

• Picked and prepared kitchen and trade orders for dispatch.
• Operated forklift trucks daily to unload deliveries and replenish warehouse stock.
• Assisted trade customers collecting orders, providing professional customer service.
• Maintained warehouse organisation, stock accuracy and safe working practices.
• Worked closely with colleagues to ensure customer orders were completed on time.
• Built a reputation as a dependable team member trusted to support daily warehouse operations.

Customer Service Advisor - Concentrix - Bredbury

(2019-09 - 2020-01)

• Managed inbound customer enquiries regarding BT products and services.
• Resolved billing and account issues efficiently.
• Retained customers through effective communication and product knowledge.
• Worked to individual performance and quality targets.

Shop Assistant - Card Factory - Manchester City Centre, Greater Manchester

(2018-01 - 2019-07)

• Delivered excellent customer service.
• Processed transactions accurately.
• Maintained merchandising standards.
• Supported stock replenishment and store presentation.

Kiosk Assistant - Manchester City FC - Manchester, Greater Manchester

(2016-01 - 2017-12)

• Served food and beverages during matches and events.
• Delivered fast, friendly customer service while working under pressure.

Postgraduate Diploma - Sports Management - Stockport college (2016-09 - 2019-05)